Senior IT Support Specialist

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Responsibilities

Support the business and stakeholders with a number of information technology initiatives, including but not limited to the following:

Addressing and mitigating technology-related issues for employees, i.e. desktop support

Maintaining computer systems, hardware, printers, and computer peripherals, including inventory tracking

User account administration including on and off-boarding of employees

Evaluating and testing new technologies

Working with software and hardware vendors

Supporting and reporting to the IT Operations Manager with a number of business-critical initiatives

Supporting executives with IT-related issues

Maintaining AV and conference room technologies (TVs, Apple TV, Mac Mini, Crestron, VOIP)

Phone and remote support for Tempus clients

Work in Tempus’ ticketing system to communicate, track, and remediate actions taken, and create Wikis or How-To guides for employees

Qualifications

Experience Installing and troubleshooting issues with software, including MS Office, Windows Server, and SaaS products (Google Suite, Dropbox, etc)

Familiar with SaaS ticketing systems (Zendesk, ServiceNow, etc)

Installing and supporting security products like endpoint and anti-virus/malware protection

Basic network and VOIP phone system troubleshooting

Administering identity management products (MS Active Directory, Okta, Google Admin, etc)

Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures

Proficiency in supporting both Mac OS-X and Microsoft Windows

Experienced with supporting remote, on-site, and hybrid users

Ability to work in fast-paced, agile environments, including off-hours support

Minimum of 2 years in an IT related field and/or relevant customer service role

Scripting language experience (Powershell, Macros, Python, Powershell, C++, Java, etc.)

General familiarity with Microsoft SCCM

General familiarity with Mobile Device Management (MDM) applications

Google Suite Admin experience

Previous experience coordinating with DevOps and/or information security teams

Previous experience in the healthcare sector

Professional certifications such as ITIL Foundations or Comptia A +.

BS in Computer Science, Information Systems, or related field

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CHI - $80,000 - $95,000

The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company’s first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics.

We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same—to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives.

Why Work Here?

We’re looking for people who can change the world.

Who question the status quo and don’t shy away from tough problems. For the builders who are never done building and the learners who are never done learning. We’re looking for passionate people with undying curiosity. Those who want to attack one of the most challenging problems mankind has ever faced. Head on.