Sportsbook Assistant Manager

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Sportsbook Assistant Manager is responsible for effectively managing Sportsbook Ticket Writers in a high-performing, welcoming environment that is focused on customer service and compliance. The position assists with the scheduling of Ticket Writers to ensure full coverage of sports book terminals and generates opportunities to promote a positive image for Caesars Entertainment within the industry and community.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Effectively manage and schedule Sports Book Ticket Writers to ensure full coverage of sports book terminals
• Place and replenish sheets/parlay cards
• Write compliance paperwork/MTLs
• Manage cash drops and cash replenishment
• Approve ticket cashing as determined by approval matrix and internal controls
• Assist in Reward card signup
• Maintain thorough knowledge of sport betting terminology to assist customers with placing wagers
• Ensure policies and procedures are adhered to on a daily basis
• Develop relationships with customers and ensure they feel welcomed
• Keep a par list of supplies for the Manager
• Provide support to Ticket Writers to handle customer complaints/disputes
• Assist in handling the day-to-day activities of a sports book
• Foster an environment focused on customer service and compliance
• Promote a positive image for Caesars within the industry and community

WHAT YOU WILL NEED

• 2+ years’ experience as a Sports Book Supervisor
• Must be able to work independently with minimal supervision
• Must be confident in one’s ability to assess situations and make informed decisions
• Good interpersonal communication skills
• Ability to manage relationships
• Strong problem-solving skills
• Ability to manage a diverse range of activities and effectively prioritize responsibilities
• Ability to obtain and/or be eligible for work authorization, regulatory licensing (where applicable)
• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time
• Must be able to twist, bend or reach with no significant boundaries
• This position may be exposed to a smoke-filled environment
• From $50,000 Yearly Salary
• Bi-Weekly Pay Dates
• PTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.