Sales Renewal & Customer Success Manager

PROLIM Global Corporation (www.prolim.com) is hiring a Sales Renewal & Customer Success Manager in Plano, Texas, United States.

PROLIM is seeking an experienced, results-driven Sales Renewal & Customer Success Manager to lead and scale our Software Renewal operations across North America. In this pivotal role, you will own the end-to-end renewals process, champion customer satisfaction, and proactively identify opportunities to grow contract value. You will work closely with key technology partners — including Siemens, Salesforce, and Snowflake — to drive revenue growth and deliver exceptional customer experiences.

KEY RESPONSIBILITIES

Renewals Management

• Own and manage the full renewals lifecycle — from early-stage outreach to contract execution — in close collaboration with the sales team.
• Monitor and manage customer contract portfolios to ensure 100% on-time renewals and minimize churn.
• Develop, refine, and execute renewal strategies and scalable processes that deliver a seamless customer experience.
• Identify risks of contract cancellations early and implement targeted retention strategies to mitigate them.
• Negotiate renewal terms with clients, balancing customer needs with company objectives.

Customer Success & Relationship Management

• Build and sustain strong, long-term relationships with key customer stakeholders to promote trust, loyalty, and contract renewals.
• Understand customer goals and business needs deeply; present tailored renewal options that align with their evolving requirements.
• Ensure customer satisfaction throughout the renewal process by providing timely, professional, and responsive service.
• Manage and resolve customer inquiries and concerns related to renewals promptly and effectively.

Growth & Upsell

• Identify upsell and cross-sell opportunities within the existing customer base and collaborate with the sales team to capitalize on them.
• Work with partners such as Siemens, Salesforce, and Snowflake to unlock additional value for customers and expand contract scope.

Reporting & Cross-Functional Collaboration

• Provide regular, data-driven updates to leadership on renewal pipeline, status, trends, and forecasts.
• Track and report on renewal activities, KPIs, and outcomes to inform strategic decision-making.
• Collaborate cross-functionally with Sales, Customer Service, Billing, and Operations teams to streamline the renewal process and resolve customer issues.
• Maintain comprehensive, up-to-date knowledge of PROLIM's products, services, and competitive positioning.

QUALIFICATIONS & REQUIREMENTS

Required

• 3+ years of proven experience in a Renewals Management, Customer Success, or Account Management role, preferably in a technology or SaaS environment.
• Demonstrated track record of meeting or exceeding renewal rate targets and driving revenue retention.
• Exceptional communication, negotiation, and presentation skills — both written and verbal.
• Strong analytical mindset with the ability to interpret data, identify trends, and make informed recommendations.
• Proficiency with CRM platforms, especially Salesforce.
• Excellent organizational and time management skills with the ability to manage multiple accounts simultaneously.
• Bachelor's degree in Business Administration, Marketing, or a related field.

Preferred

• Experience working with or establishing technology partnerships with Siemens, Salesforce, Snowflake, or similar enterprise vendors.
• Prior exposure to PLM, IT services, or Engineering solutions industries.
• Familiarity with subscription-based business models and SaaS renewal best practices.
• Strong leadership skills and experience mentoring or collaborating with junior team members.

Apply online for immediate consideration, please send your updated resume, and contact info via email to ***email_hidden***

About PROLIM Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.

Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.