Disabled Veterans Outreach Program Representative

This job was posted by https://www.azjobconnection.gov : For more

information, please see: https://www.azjobconnection.gov/jobs/7477717

#### Closing Date:Open until sufficient resumes are received

Job Summary

Would you like to be part of an amazing team that helps Arizonans

thrive? At the Department of Economic Security (DES), we strengthen

individuals, families, and communities for a better quality of life. DES

is looking for individuals that are committed to service, community, and

teamwork. To learn more about DES, please

visit[des.az.gov]( https://des.az.gov/); or click on the

link[here]( https://youtu.be/EjLhFs6kqmE)to view Our DES video. Come join

the DES Team!\

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The Department of Economic Security, Division of Employment and

Rehabilitation Services (DERS) strengthens Arizona communities by

bridging and minimizing gaps to employment and independence.\

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DES is seeking an experienced and highly motivated individual to join

our team as a Disabled Veterans Outreach Program (DVOP) Representative

with the Workforce Solutions Administration (WSA). This position is

responsible for providing a wide range of employment-related services to

engage, advise, prepare, and match job seekers with Arizona businesses

and enable job seekers to: get a job, maintain or strengthen current

employment, or build a sustainable career. Services are provided through

1:1 or group interactions and will include client-facing,

virtual/digital, or telephonic means. Services provided may be for one

or more programs within the Administration and may focus on specialized

populations depending on assignment. This position will be required to

utilize a business methodology that drives continuous improvement.\

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Depending on population served, must be willing and able to work in

places of client gathering; housing or farm locations; rural remote

areas of the state; correctional facilities; and working outside of

traditional 8-5 work hours.

Job Duties

• Essential Duties and Responsibilities include but are not limited

to: \

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Case Management: perform outreach and case management functions such as:

Assessing Skills, Abilities, Work History, Employment Barriers And

career interests, retention follow up; developing employment plans;

determine eligibility for services; providing information on Labor

Market, In-Demand industries, and occupations; and identifying and

coordinating with formal and informal resources to remove barriers,

develop skills, and achieve certifications.\

Record Keeping: Use databases to register & refer job seekers; complete

and maintain accurate records and reports for performance and reporting

requirements in accordance with quality and quantity standards mandated

by various laws, rules and federal regulations.\

Customer Service: provide customer service, program information to job

seekers, colleagues, and the business community; maintain positive

working relationships with local partners, community organizations and

other agency personnel; resolution of customer issues and complaints;

and utilization of veteran priority of service (VPOS) for veteran

clients (as applicable).\

Attend training required by program assignment.

Knowledge In

Knowledge, Skills & Abilities (KSAs):**

Knowledge of effective recruitment, retention and workforce development

methodologies applicable to businesses.\

Knowledge of social, cultural and economic conditions that impact the

populations and area(s) served.\

Knowledge of special needs of minority groups and disadvantaged

persons.\

Knowledge of basic research, data gathering and interpretation and

problem-solving techniques.\

Knowledge of event planning and management, including communication and

collaboration with key partners.

Skill In

Skills in customer service, teamwork, collaboration, and interpersonal

communication.\

Skills in written and verbal communication, including public speaking

and presenting.\

Proficiency with Microsoft Office, Google, data base systems, and

computers.

Ability To

Ability to learn & apply applicable Federal and State laws, regulations

and procedures, to include Department of Labor (DOL), DES, Department of

Corrections, and Department of Administration rules, policies, and

procedures.\

Ability to use Labor Market Information, in-demand industry, occupation

and job seeker data to advise and assist businesses in meeting workforce

needs.\

When assigned to highly specialized area or population, must be willing

and able to work in a correctional facility or perform work in housing

or farm locations and react quickly in emergency situations.\

Travel to locations within assigned area and to statewide meetings,

which may include navigation in rural or otherwise difficult to locate

areas.