Level 1 IT Support Specialist

For over 30 years, Gersh Autism has empowered students on the autism spectrum to reach their full potential. Serving individuals aged 5-21 across the U.S. and Puerto Rico, our network of K-12 schools provides personalized education tailored to each student’s unique learning style. We offer comprehensive therapeutic services—speech, physical, occupational therapy, and more—along with vocational training for older students. Our dedicated team collaborates with families to ensure academic, social, and emotional growth, preparing students for success beyond the classroom.

At Gersh Autism, we are committed to helping individuals on the autism spectrum lead fulfilling, independent lives.

Join our team at Gersh Academy as a L1 IT Support Technician in this exciting opportunity! Based primarily at our Bronx campus, you'll provide essential IT support with a specialty in Level 1 troubleshooting and site build out during our expansion. While your main focus will be Brooklyn, you'll also travel to other Gersh Academy sites in Queens and Long Island as needed. This role offers a dynamic environment where your IT skills can shine, contributing to our mission of fostering learning and growth in educational settings.

As a Level 1 IT Support Specialist, you will be responsible for providing technical assistance and support to our staff members. You will diagnose and resolve basic technical issues and escalate complex problems to the appropriate IT personnel. The Level 1 Support Specialist will also assist in the maintenance and administration of various IT systems.

Responsibilities

• Provide technical support and assistance to staff members via phone, email, and in-person
• Troubleshoot hardware and software issues
• Install, configure, and upgrade software and hardware
• Assist in the documentation and maintenance of IT systems and processes
• Escalate complex technical issues to the appropriate IT personnel
• Assist in managing user accounts and permissions
• Participate in IT projects and initiatives
• Stay up-to-date with the latest technology trends and developments

Full time, M-F

Requirements

• Associate's degree in a relevant field preferred
• 1-2 years of experience in a technical support role
• Strong knowledge of Windows operating systems and Microsoft Office
• Basic understanding of networking concepts
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team
• Customer service-oriented mindset

Physical Requirements

• Must be able to keep students safe from themselves and others and, in some cases, may need to implement CPI (therapeutic holds) procedures.
• Must be able to remove oneself from potentially harmful situations and, in some cases, be able to lift a child.
• Ability to stand, walk, bend, kneel, and move throughout the workday
• Ability to lift (at least 50-65 pounds), assist, and/or physically support students, which may include lifting or guiding students of varying sizes
• Ability to physically intervene when required to ensure safety (per CPI training)
• Ability to remove oneself and/or others from unsafe situations quickly
• Ability to maintain attention and focus in a dynamic, high-stimulation environment
• Ability to multi-task and shift priorities quickly
• Ability to exercise sound judgment and decision-making, particularly in high-pressure or safety-sensitive situations
• Ability to work effectively as part of a team and maintain professional relationships
• Ability to perform duties under stress, including during behavioral escalations

May require travel to other school locations in New York.

The Pay Range For This Role Is

24 - 25 USD per hour(Bronx)