Customer Account Representative

At Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.

Introduction

We are seeking a professional and customer-focused Customer Account Representative to assist with customer communications, account support, and relationship management. This role is ideal for individuals who enjoy helping customers, solving problems, and maintaining accurate account information while contributing to a positive customer experience.

Responsibilities

• Serve as a primary point of contact for customer account inquiries.
• Assist customers with account updates, information requests, and general support.
• Maintain accurate customer records and documentation.
• Respond to customer inquiries via phone, email, and other communication channels.
• Identify customer needs and provide appropriate solutions within company guidelines.
• Coordinate with internal departments to address customer concerns and requests.
• Monitor account activity and ensure information is up to date.
• Support administrative tasks, reporting, and data entry activities.
• Maintain professionalism and confidentiality when handling customer information.

Qualifications

• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities effectively.
• Basic computer proficiency, including email, data entry, and office software.
• Ability to work independently and as part of a team.
• Professional and customer-oriented attitude.
• High school diploma or equivalent preferred.