Clinical Center Associate

Title

Clinical Center Associate II

Job Type

Regular

Company

Roswell Park Comprehensive Cancer Center

Department

Central Laboratory Services

Time Type

Full time

Weekly Hours

37.5

FTE

0.9375

Shift

First Shift (United States of America)

Summary

At Roswell Park Comprehensive Cancer Center, our clerical and administrative teams play an essential role in creating a positive and supportive experience for patients and families. As a Clinical Support Associate, you will help keep daily operations running smoothly while serving as a welcoming and reliable resource for patients, visitors, and care teams.

In this role, you’ll support both inpatient and outpatient areas through scheduling, communication, order processing, and general clerical coordination. This is a great opportunity for someone who enjoys staying organized, working in a team environment, and helping others in a fast-paced healthcare setting.

The starting annual salary for this position is $47,695 and this can include a full comprehensive benefits package.

What You’ll Do:

Provide clerical and administrative support within assigned clinical areas

Welcome and assist patients, families, and visitors in a professional and compassionate manner

Answer phones, screen and route calls, and respond to routine questions

Record and process physician orders accurately and confidentially

Coordinate and maintain clinic and provider schedules

Support patient check-in and co-pay collection processes

Work closely with clinical and administrative teams to support smooth daily operations

Maintain accurate records and documentation while following privacy and confidentiality standards

Participate in team activities and contribute to a collaborative work environment

What You’ll Bring:

Strong organizational skills and attention to detail

Excellent customer service and communication skills

Ability to multitask and prioritize work in a busy healthcare environment

Comfort working with patients, visitors, and multidisciplinary teams

Basic clerical, scheduling, or administrative experience, preferably in healthcare

Ability to maintain confidentiality and handle sensitive information professionally

Positive attitude, dependability, and willingness to learn

Experience with medical office processes, scheduling systems, or electronic health records is a plus

Why You’ll Love Working Here:

At Roswell Park, every team member contributes to our mission of delivering world-class cancer care, advancing research, and improving lives. We are committed to creating a workplace where employees feel supported, valued, and empowered to grow.

Here’s what you can expect when joining our team:

Meaningful work that helps support patients and families during important moments

A collaborative and welcoming workplace culture

Opportunities for career growth and professional development

Comprehensive benefits and wellness offerings

An organization committed to innovation, research, and compassionate care

An inclusive environment that values diversity, respect, and teamwork

The opportunity to work at one of the nation’s leading cancer centers

If you’re someone who enjoys helping others, staying organized, and contributing to a patient-focused team, we encourage you to apply.

Qualifications

Required Education and Experience

1. Medical Office Assistant Associate’s degree and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or

2. Associate’s degree and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or

3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or

4. High School diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or

5. High School diploma or High School Equivalency Diploma and the equivalent of three (3) years of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at ***email_hidden***.