Inbound Lead Specialist

Join the Team at Waring Vision Institute: Inbound Lead Specialist!

Are you a go getter with a passion for creating personalized client experiences? Waring Vision Institute, the premiere destination for vision correction in the low country and beyond, is on the hunt for a motivated and personable Inbound Lead Specialist to join our team. This role is critical in ensuring a positive and seamless experience for our clients from initial contact through fulfillment.

Who We Are: At Waring Vision Institute, we redefine vision care. Our state-of-the-art facility offers vision solutions in an environment that exudes sophistication and luxury. We're not just about sight; we're about visionaries. As an Inbound Lead Specialist, you'll be an integral part of our team, ensuring every client is treated with the utmost care and attention.

Key Responsibilities

Serve as the primary point of contact for new client leads, ensuring clear and timely communication.

Proactively manage incoming referrals and leads by reaching out via phone, email, or text.

Call potential clients to introduce our services, answer initial questions, and schedule appointments.

Coordinate internally to ensure client needs are met and appointments are confirmed.

Maintain accurate records of client interactions and scheduling in our CRM system.

Provide exceptional customer service throughout the client journey.

Additional Responsibilities May Include

Assisting the Client Liaison team with client engagement and scheduling needs.

Client Engagement: Create patient experiences by anticipating needs and offering

personalized, white-glove service.

Warm Reception: Welcome clients with a warm smile and ensuring a seamless experience at check-in.

Qualifications

Proven experience in sales, call center, customer service, or patient scheduling.

Strong verbal and written communication skills; able to build rapport quickly and handle objections with professionalism.

Demonstrated ability to meet or exceed performance metrics (conversion rates, appointment fulfillment, sales goals, etc.).

Highly organized with strong attention to detail and follow-through.

Comfortable working with CRM systems, EMRs, or scheduling software.

Ability to manage multiple inbound/outbound leads, prioritize effectively, and work in a fast-paced environment.

Professional phone and email etiquette.

Previous experience in a medical practice, elective healthcare, or high-value service industry (vision correction, dental, cosmetic, etc.).

Familiarity with lead tracking, pipeline management, and sales reporting tools.

Goal-driven with a sales-minded approach to patient interactions.

Empathetic and patient-focused while maintaining conversion accountability.

Self-motivated, proactive, and comfortable being measured by performance metrics.

This role is ideal for someone who enjoys engaging with people, takes initiative, and thrives in a fast-paced, service-oriented environment.

Perks of the Role

Health and Wellness Benefits

Generous Paid Time Off

Professional Development Opportunities

A Supportive, High-Energy Team Environment

Ready to apply? Use the application link through LinkedIn or send your resume and a brief cover letter to ***email_hidden*** outlining your passion for client care. Be sure to showcase your personality and why you're the perfect fit for Waring Vision Institute!