Staff Market Researcher

Overview

Staff Market Researcher (Customer Growth)

The Opportunity

We are looking for a heavy-hitting, strategic Staff Market Researcher to own the insights engine driving our Customer Growth vertical. You have spent over a decade proving that research isn't just about understanding the user—it’s about moving business metrics.

You are predominantly a quantitative powerhouse, but you possess the qualitative depth to know why the numbers look the way they do. In this role, you won’t just be delivering reports; you will be a trusted strategic advisor to senior stakeholders, translating complex data into clear, high-impact growth levers (acquisition, retention, and monetization).

Responsibilities

What You’ll Do

• Drive the Growth Strategy: Design and execute high-impact mixed-methods research—leveraging your deep quantitative expertise (survey design, advanced behavioral analytics, segmentation) alongside sharp qualitative validation—to identify new customer growth opportunities.

• Influence Senior Stakeholders: Serve as a peer and strategic partner to VPs and Directors across Product, Marketing, and Data Science. You don't just share data; you tell a compelling story that aligns leadership around critical growth initiatives.
• Connect Macro to Micro: Seamlessly blend big-data trends with human behavior. You know how to synthesize complex data streams into elegant, actionable frameworks that product and growth teams can execute immediately.

• Champion Research Excellence: Elevate our research practices by introducing rigorous methodologies that scale, ensuring the "voice of the customer" is quantitatively validated and commercially viable.

Qualifications

Who You Are

• 10+ Years of Experience: You have a proven track record of leading research in fast-paced environments, with a significant portfolio dedicated to customer acquisition, lifecycle, or growth mechanics.

• Quant-First, Qual-Adept: You are a master of quantitative methodologies (e.g., max-diff, conjoint analysis, cohort analysis, A/B test interpretation) but are equally comfortable jumping into the field for deep-dive ethnographic or contextual qualitative work when the data points to a blind spot.
• Executive Presence: You possess exceptional communication and negotiation skills. You are adept at managing stakeholder expectations, challenging assumptions with data, and navigating complex corporate environments with tact and authority.
• Commercial Acumen: You don’t do research for the sake of research. You understand business models and how product experiences directly impact the bottom line.

• Methodological Rigor: Experience programming surveys and performing data analysis and synthesis from DIY software (specifically Qualtrics, SPSS, etc.) is preferred. Familiarity with design thinking and lean experimentation is a plus.

Why You’ll Love It Here

You will have a massive seat at the table. Your insights will directly shape the roadmap for our highest-priority growth initiatives, backed by a culture that genuinely respects data-driven decision-making.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: $170,000 to $197000 for Mountain View CA. $160,000 to $184,500 for San Diego CA.