Help Desk Technician

Join a Team That Connects Critical Missions

At Cristek, we design and manufacture high-performance interconnect solutions that support some of the world's most demanding aerospace, defense, space, and industrial applications. For more than 40 years, our commitment to innovation, quality, and customer success has earned us the trust of leading organizations across critical industries.Cristek combines the agility of a growing organization with the resources and stability of a global manufacturing platform. Our culture is built on Accountability, Collaboration, and Empowerment (ACE), where team members are encouraged to contribute ideas, solve problems, and make a meaningful impact every day.If you enjoy helping others, solving technical challenges, and supporting the technology that keeps a business running, we'd like to hear from you.

Position Summary The Help Desk Technician II provides technical support to team members across office, engineering, and manufacturing environments. This role serves as a key resource for diagnosing and resolving hardware, software, application, and system issues while delivering exceptional customer service.The successful candidate will work independently to resolve routine and moderately complex technical problems, support user onboarding and technology deployments, maintain IT assets and documentation, and help ensure secure, reliable technology services across multiple locations.

What You'll Do

What We're Looking For

• Associate degree in Information Technology, Computer Science, or a related field preferred.
• 2-4 years of experience in help desk, desktop support, or technical support roles.
• Experience supporting Windows operating systems, Microsoft 365, Active Directory, Microsoft Entra ID, printers, and business applications.
• Familiarity with networking fundamentals, remote support tools, ticketing systems, and endpoint management solutions.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting manufacturing, aerospace, defense, or regulated industries is a plus.

Why Cristek?

• Opportunity to support technology that enables critical aerospace and defense missions.
• Collaborative, team-oriented culture built on Accountability, Collaboration, and Empowerment.
• Exposure to a wide range of technologies, systems, and business operations.
• Career growth opportunities within a growing organization.
• Competitive compensation and comprehensive benefits package.

Additional Requirements

This position requires access to information and hardware subject to International Traffic in Arms Regulations (ITAR). Applicants must qualify as a U.S. Person under ITAR regulations, including U.S. Citizens, U.S. Permanent Residents, Political Asylees, or Refugees.Cristek is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.