Product Manager

The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.

The Technology Unit is dedicated to supporting network infrastructure, enhancing cybersecurity posture, managing both internal and external applications, and technology project oversight, among other responsibilities. We are committed to delivering exceptional service, ensuring that our solutions align with the business needs of our partners both within and outside the agency. To fulfill this commitment, we meticulously analyze all requests to ensure that optimal requirements are gathered, and there is strict adherence to established policies

The SBS Project Management Office in the Technology Unit is seeking a talented and highly skilled Product Manager to be a bridge between internal teams, working closely with them to gather requirements, define workflows, and ensure we meet our goals. The Product Manager will also lead, manage, and organize projects for internal divisions within SBS.

Project and Program Management

• Analyze, record and track progress toward key objectives and the timelines, scopes and resource requirements of multiple, interdependent initiatives.
• Develop, coordinate, prepare, and help implement project plans.
• Ensure establishment and adherence to project timelines, outline resources required for successful implementation of initiatives, and monitor results to ensure goals are met.
• Ensure role and responsibility expectations are being met from business units and inter-agencies collaboration.

Business requirement gathering

• Demonstrate consistent, sound, independent decision-making and an aptitude for producing thorough, accurate, and clear documentation of business needs.
• Review functional specifications and advise on difficult to resolve operations and technological issues and perform and oversee the documentation of requirements and specifications for systems.
• Collect, map, analyze and document business process dependencies within and between Agencies and understand how those processes connect to end-user interactions with SBS or the City.

Technology solutions review

• Collaborate with technology staff both within NYC SBS and NYC OTI, along with other city agencies, to review proposed technological and operational solutions and ensure that they create maximum positive impact on user experience.
• Provide data and analysis support during procurement, requirement gathering, and user testing phases of development.

Collection and synthesis of data

• Assist with the collection, documentation, analysis and reporting of relevant metrics to inform continuous process and systems improvements.
• Assist with the production of various performance and management reports using data from multiple agency systems.

To apply, go to www.nyc.gov/jobs and search for Job ID: # 782855

Note: We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.

If you are unable to apply via Jobs NYC, you can email your cover letter and resume to ***email_hidden*** with the following in the subject line: PRODUCT MANAGER.

If you do not have access to email, mail your cover letter & resume to:

NYC Department of Small Business Services

Human Resources Unit

1 Liberty Plaza, 11th Floor

New York, New York 10006

COMPUTER ASSOC (SOFTWARE) - 13631

Minimum Qualifications

• A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or
• A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in "1" above; or
• Education and or/or experience equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in "1" above.

Preferred Skills

• Five plus years of managing technology projects - Strong program and project management skills structured methodologies a plus - Proficient in Microsoft 365 Skills (MS Word, MS Excel, MS PowerPoint, MS Visio, and MS Outlook) - Experience with Project Management tools (e.g. Smartsheet, Azure DevOps, Jira, Trello) a plus. - Ability to produce thorough, accurate, and clear documentation of business needs through interviews, process walk-throughs, and stakeholder meetings. - Ability to support complex projects requiring an in-depth knowledge of business needs, business processes, and operating system. - Experience conducting business analyses and the process of documenting requirements and specifications to inform the development of business operations management tools - Experience and/or interest in mapping and analyzing the impacts of changes to complex processes and updating technical documentation and executive reports accordingly. - Excellent organizational, written and verbal communication, and time management skills - Excellent analytical, research, problem solving, organization, presentation and facilitation skills ability to handle multiple tasks under tight deadlines and the ability to manage multiple stakeholders in a complex environment - Knowledge of Customer Relationship Management (CRM) such as Microsoft Dynamics 365 and/or database applications - Experience and / or interest in working with databases and structuring queries and reports, and in user interface design

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $83,330.00 – $115,000.00