Emergency Communications Manager (9 - 1 - 1 Communications Center Manager)

Overview

One Agency, One Mission: Public Safety

The Larimer County Sheriff's Office is seeking an experienced, collaborative leader to serve as our next

Emergency Communications Manager. This position provides leadership and oversight of the Sheriff's Office Communications Center, one of five Public Safety Answering Points (PSAPs) serving Larimer County and a critical link in delivering emergency services throughout our community.

• Starting pay range for this position is $54.4917-$65.3901/hour or $113,343-$136,011 annually.*

Our Communications Center is staffed by highly trained public safety professionals who answer and process emergency and non-emergency calls, coordinate law enforcement resources, and support emergency response operations across the county. The center provides communications support for Patrol, Emergency Services, Investigations, and Jail Operations, and serves as a vital partner to local fire and emergency medical agencies.

As part of the Combined Regional Information System Project (CRISP), our Communications Center participates in a multi-jurisdictional Computer-Aided Dispatch (CAD) system that supports seamless information sharing and coordinated response among public safety agencies across the region. The Communications Center currently comprises 15 Emergency Communications Operators and 4 Emergency Communications Supervisors who work around the clock to provide reliable, professional service to the community.

The Emergency Communications Manager is responsible for planning, directing, and evaluating all communications center operations while fostering a culture of professionalism, accountability, innovation, and employee development. This position provides leadership across personnel, technology systems, operational policies, training programs, quality assurance initiatives, and strategic planning to support the continued evolution of emergency communications services.

The successful candidate will be a forward-thinking leader who balances operational excellence with long-term planning, builds strong partnerships with internal and external stakeholders, and effectively leads a high-performing team in a fast-paced public safety environment. This role requires sound judgment, strong communication skills, and the ability to make informed decisions in routine and high-pressure situations.

If you are passionate about public safety, committed to developing people, and energized by the opportunity to lead a critical public safety function that directly affects the residents and visitors of Larimer County, we encourage you to apply. Join an organization dedicated to service, integrity, and innovation, and enjoy a supportive, team-oriented culture that values professional growth, collaboration, and community impact.

Responsibilities

Position Summary

A mid-level management position responsible for the overall leadership, administration, and operational performance of the 9-1-1 Communications Center. The position plans, organizes, directs, and evaluates all activities of assigned personnel and ensures effective delivery of emergency communications services. This role provides strategic direction, program oversight, and long-range planning to support high-quality public safety response, operational efficiency, and continuous improvement of the communications function.

Preference may be given to candidates who possess one or more of the following:

• Emergency Number Professional (ENP) certification through NENA.
• Communications Center Manager Certification Program (CMCP) certification through NENA.
• Certified Public-Safety Executive (CPE) certification through APCO International.
• Experience in program administration, project management, budgeting, strategic planning, records management, quality assurance, training oversight, grant administration, or accreditation management.

To view the full job description, visit - https://www.larimer.gov/hr/careers/job-descriptions#/app/detail/Emergency_Communications_Manager

Qualifications

We encourage you to think about your unique background and skills before applying. People often underestimate how their experiences match up with a role’s needs. We encourage you to apply if you meet the minimum qualifications and believe your skills and perspective can add value to this position.

• Five (5) years of experience in a public safety communications center, public safety answering point (PSAP), or 9-1-1 emergency communications center, related law enforcement management or in the performance of similar duties, including at least three (3) years of experience in a supervisory, leadership, or management capacity, required.
• Three (3) years of experience managing public safety communications technologies, including CAD, radio, E9-1-1/NG9-1-1, mobile data, and recording systems and telephony platforms and related software applications, required.
• Bachelor's degree, or equivalent combination of education and/or experience, from an accredited college or university with major coursework in Public Administration, Business Administration, Criminal Justice, Emergency Management, Communications, Information Systems, or a related field, required. (Equivalency is based on two (2) years of high-level experience equaling one (1) year of college work. For example, an employee with no college would require eight (8) years of experience to reach the equivalency of a Bachelor's Degree. It is obligatory upon the incumbent to provide proof of equivalency for review and ultimate acceptance by the Sheriff).
• Possession of CPR Certification within six (6) months of hire required.
• Possession of NCIC/CCIC Certification within three (3) months of hire required.
• Possession of Emergency Medical Dispatch (EMD) Certification within six (6) months of hire required.

Benefits

For all temporary positions, sick leave and our Employee Assistance Program are available and other benefits may be available.

Larimer County offers the following for all Regular/Limited Term positions:

• Medical, Dental, and Vision Benefits.
• Flexible Spending Accounts / Health Savings Account
• Short and Long Term Disability.
• Employee Assistance Program
• Basic Life/Accidental Death & Dismemberment
• Accident Insurance
• Critical Illness Insurance
• Retirement Plan 401(a) with employer match.
• 457(b) Deferred Compensation.
• Paid time off including vacation, sick and holidays.

Want to dive into the details? Check out Larimer County's Benefits: https://www.larimer.gov/hr/benefits .

Supplemental Information

Hiring Process

• Complete the Online Application
• Pre-Employment Questionnaire
• Assessment Testing
• Oral Board Interview - Scheduled for July 10, 2026.
• Background Investigation
• Polygraph Examination
• Leadership Interview
• Written Psychological Test
• Pre-Employment Medical and Drug Screen
• Sheriff Final Approval

Other Information To Note

An offer of employment is contingent upon the successful completion of a pre-employment drug screen and background check. As marijuana is an illegal substance under federal law, testing positive for marijuana (medical or otherwise) or any other substance for which the county tests will result in the contingent offer of employment being revoked. Successful completion of the drug screen is defined as obtaining a negative result. The Sheriff’s Office prohibits possession of marijuana by employees under any circumstances and expects employees to comply with federal law.

Applicants Must Meet All Of The Following

• Must be legally authorized to work in the United States
• Cannot have a felony conviction
• No convictions involving domestic violence
• No use of illegal drugs within the past five years
• For current Larimer County Sheriff's Office employees***

In order to be considered, you must get a Letter of Support from your chain of command and submit the Letter of Support with your application by 11:59 pm on June 25, 2026. Please use the following process for your Letter of Support:

• Submit your Letter of Intent to your direct supervisor.
• Your direct supervisor will then write a Letter of Support and route that Letter of Support through your chain of command.
• Your next level supervisor/manager endorses your direct supervisor's Letter of Support.
• Your mid-level manager then endorses your Letter of Support.
• Your Division Commander then endorses your Letter of Support.
• Submit your fully endorsed Letter of Support along with your application

Recruitment Contact

Email Rachel Nye at ***email_hidden*** or call 970-498-5510.

Larimer County is an Equal Opportunity Employer, and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.