IT Support Technician

Company Description

IPT is a leading military distributor and worldwide supplier of OEM parts and equipment. For over 40 years, IPT has provided domestic and international end users with high-quality products and service, specializing in strategic solutions for spares, repairs, and fleet support. IPT supports all branches of the military and partners with over fifty OEM and manufacturing organizations.

Headquartered in Goleta, California, IPT operates additional offices in Dayton, Ohio, and maintains a global presence through employees, sales representatives, and consultants worldwide. IPT is known for its strong customer service culture and operational excellence.

Role Description

The IT Support Technician provides first-line technical support to IPT employees globally, assisting with the setup, maintenance, and troubleshooting of computers, systems, and network-related issues. This role supports the day-to-day operation of IT systems critical to business operations, customer fulfillment, and compliance requirements.

This position includes both onsite and remote support and requires strong technical fundamentals, responsiveness, and a customer-focused mindset.

Key Responsibilities

• Provide day-to-day IT support to employees via ticketing system, phone, email, and in person
• Follow IT security policies, including proper handling of Controlled Unclassified Information (CUI)
• Assist with IT documentation, procedures, and audit-related requirements (NIST 800-171/CMMC)
• Record, track, and resolve issues using Jira ticketing system; manage ticket queue and follow-ups
• Configure, image, and deploy laptops, desktops, and peripheral devices
• Troubleshoot hardware, software, and access issues using standard diagnostic techniques
• Support Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive) and internal business systems
• Assist with user and group account management, permissions, and access issues (Active Directory)
• Support network connectivity (wired/wireless), VPN, and general infrastructure troubleshooting
• Assist with maintenance of server and network infrastructure
• Escalate unresolved issues to senior IT staff
• Assist in managing IT assets and inventory
• Support onboarding/offboarding of employees (equipment setup, account provisioning)
• Identify opportunities to improve IT processes and user experience
• Assist with third-party vendor coordination
• Perform additional duties as assigned by IT leadership

Minimum Requirements

• CompTIA A+ certification (required or in progress)
• IT support, help desk, or related experience
• Windows operating systems and standard business applications
• Microsoft 365 environment
• Networking fundamentals (TCP/IP, DNS, Wi-Fi)
• Hardware troubleshooting
• Strong problem-solving and analytical skills
• High attention to detail and organization
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Customer-focused with the ability to support non-technical users

Preferred Qualifications

• CompTIA Network+, Security+, or Microsoft certifications
• Experience with Active Directory and basic system administration
• Exposure to CMMC, NIST 800-171, or similar cybersecurity frameworks
• Experience supporting Department of Defense (DoD) or government-related IT environments
• Familiarity with secure handling of Controlled Unclassified Information (CUI)

Work Environment

• Primarily onsite support at IPT facilities
• Occasional lifting and setup of IT equipment
• May assist with urgent issues impacting operations or customer fulfillment
• Travel to California will be required for training

Benefits

• Competitive salary
• Quarterly bonuses
• Medical and dental insurance
• 401(k) with company match
• Paid vacation and holidays
• Employee Stock Ownership Plan (ESOP)
• Wellness and fitness benefits

Job Type

• Full-time
• In-person - This is not a remote position
• U.S. Citizenship required

Apply: ***email_hidden***