Customer Service Representative

Part-Time Customer Service Representative - UI Health, Phlebotomy

Hiring Department: Phlebotomy

Location: Chicago, IL USA

Requisition ID: 1041365

FTE: .5

Work Schedule: Monday - Friday 2pm - 6pm; Saturdays 9am - 1pm

Shift: Flex Days

# of Positions: 1

Workplace Type: On-Site

Posting Close Date: June 14th, 2026

Salary Range (commensurate with experience): $27.94 - 43.17 / Hourly Wage

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

Position Summary

The Customer Service Representative position at UI Health is located in the Pathology Department for the Hospital Phlebotomy. The Customer Service Representative performs intermediate-level customer service functions. Serves as the first point of contact for the Phlebotomy sections including front desk administrative support. The Representative is responsible for answering phones, monitoring faxes, adding on tests, and other administrative duties. Ideal candidate has experience with Epic and previous call center experience (in a healthcare/lab setting is preferred)

Duties & Responsibilities

• Direct patients, staff and visitors to clinic, departmental offices, and meeting functions.
• Maintain patient charts.
• Respects the confidential nature of hospital charts, medical records, and other patient related information.
• Arranges and files chart in correct order, ensures patient label on every paper form in chart and replenishes chart forms as needed.
• Enters patient information as requested.
• Completes & routes required forms & communicates necessary information to the patient/significant others.
• Creates documents and correspondence.
• Directs visitors and confers with staff when necessary.
• Answers front desk phones and route them appropriately, responsible for reporting and tracking Phlebotomy staff call offs and deliver to supervisors appropriately.
• Responsible for ordering office supplies and maintenance of front office machines.
• Maintains cleanliness and organization of the working and supply areas.
• Order office/lab supplies as needed.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

• High school diploma or equivalent.

• Any one or combination totaling three (3) years (36 months) from the following categories:
  • college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
    • 30 semester hours equals one (1) year (12 months)
    • Associate’s Degree (60 semester hours) equals eighteen months (18 months)
    • 90 semester hours equals two (2) years (24 months)
    • Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
  • responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

Preferred Qualifications

• Strong public service commitment, interpersonal communication, verbal and written skills, and ability to organize work is essential to this position.
• Complete understanding and comprehension of customer service practices, methods, and protocol.
• Possess the ability to evaluate new or amended policies and rules for assimilation into the general workflow and ensure consistent and accurate operations.
• Able to project an efficient and professional image in dress and demeanor.
• Has working knowledge of medical terminology and test requirements.
• Able to maintain calm manner and pleasant interaction under pressure and to meet deadlines.
• Able to exhibit responsiveness and initiative when dealing with client inquiries, conveying competency and helpfulness.
• Able to learn University and Pathology Laboratories policy and rules and to integrate changes into the workflow.
• Able to operate a computer with functional knowledge of Windows.
• Able to learn and operate office equipment used in the performance of designed responsibilities.
• Have a good command of the English language both verbally and in written form and be able to correct spelling, punctuation, and grammar when necessary.

To Apply: For fullest consideration click on the

Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.