IT Technical Support Specialist (IT Customer Support - Entry)

*This posting is for internal RCO employees only*

Schedule and Location: Monday-Friday 8am-5pm flexible schedule available

RCO is head-quartered in Olympia, WA on the state's capital campus. RCO will consider candidates that can successfully do this job from another location (in-state only) with occasional travel to Olympia for meetings and other functions.

Who We Are

The Recreation and Conservation Office (RCO) is a small state agency located in Olympia, Washington that plans for and provides funding to: create and maintain opportunities for recreation; protect the best of the state's wild lands, farms, and forests; and recover salmon.

RCO strives to maintain a workplace that is respectful, inclusive and family-friendly where all team members feel safe to bring their true selves to work. We believe in a culture where everyone continually improves and has the opportunity to lead.

The core competencies for all RCO team members are communication, customer service, integrity, self-management, and teamwork.

At RCO We Envision

A state that has abundant outdoor recreation spaces, healthy habitats, and working farms and forests that support people, fish, and wildlife.

What You Will Do

The Recreation and Conservation Office (RCO) employs this position and dedicates this full-time position to the Puget Sound Partnership (PSP) through the interagency agreement that includes providing IT staff, infrastructure and application hosting, support, and oversight to the PSP.

The Recreation and Conservation Office (RCO) IT Section provides the Puget Sound Partnership (PSP) with network, server, storage, client computer, software, and application support to agency staff. The IT Section functions as part of the PSP Operations and Internal Performance Division along with the Administration and Fiscal sections.

Duties

Some Of What You'll Enjoy Doing Includes

• Provide tier-1 and tier-2 technical support to customers with issues or service requests about hardware, software, and applications
• Monitor and report computer equipment and services usage patterns and forecast future agency needs
• Recommend and purchase computer equipment and services for agency use Install client computer hardware, software, and applications
• Provide training to customers on using hardware, software, and applications
• Maintain client computer and peripheral equipment inventories
• Process surplus equipment
• Perform standard maintenance of client computers and printers
• Orient new employees to agency network, client computers, file servers, printers, software, and applications
• Providetechnicalsupportformeetingsofagencyboards,councils,panels,andconferences
• HelpadministerEnterpriseandAzureActiveDirectorycomputers,users,andgroups
• Help administer Microsoft 365 Office
• Help administer Exchange Online, Protection, and Archive
• Help administer IT Service Management (ITSM) helpdesk
• Develop and install operating system (OS) and software images to client computers.
• Maintainimagesforrebuildingcomputersbackfromwarrantyrepairorreplacement.(PSP)
• Manage and deploy updates to client computers and servers
• Help administer Organization Group Policy (GPO)
• Help administer networks in offices and data centers
• Help administer wireless networks in offices
• Helpadministerdeskandmobiletelephonesandperipheraltelecommunicationsequipment
• Help administer WaTech Mobile Device Management (MDM)
• Support projects to upgrade and replace telecommunications equipment
• Coordinate with other IT staff on network issue resolution
• Help administer client computer end-point security
• Help administer cloud end-point security
• Respondtoalertsornotificationsaboutpotentialinfectionsorvulnerabilities
• Document and diagram IT infrastructure architecture for PSP
• Document network, server, and storage configurations

Qualifications

REQUIRED

• 1 year or more of information technology experience such as analyzing, designing, installing, programming, and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment.
• 1 year or more of experience providing technical support to users of the Microsoft Windows client computer environment.
• 1 year or more of experience administering Microsoft Windows client operating systems such as Windows 7, 8, 10, and installing/uninstalling software, upgrades, patches, and service packs for Windows Server Update Services (WSUS).
• 1 year or more of experience actively protecting computer systems from internal and external security threats, using software such as RSA VPN, FortiNet firewall, Microsoft Security Center, Windows Defender end-point security, RiskSense vulnerability
• assessment, or Azure Sentinel log monitoring.
• 1 year or more of experience with Microsoft Office 2016, 2019, 365 and other user productivity software installed on premise or Cloud, such as Adobe Acrobat or WebEx video conferencing.
• 1 year or more of experience administering IT Service Management applications, such as Jira Service Desk.
• 1 year or more of experience configuring client computers, building images, and deploying images using Microsoft System Center Configuration Management (SCCM) software.
• 1 year or more of experience administering networks and WiFi networks, using software such as HP OneView or Aerohive.
• 1 year or more of experience administering Microsoft Active Directory Federated Services or Azure Active Directory and user/group policies.
• 1 year or more of experience administering Microsoft Exchange or Exchange Online email accounts and email services.
• 1 year or more of experience administering cell phone security, applications, and patching through mobile device management.
• 1 year or more of experience backup and recovery of desktop computers, servers, applications, and data, using software such as Veeam, Symantec Backup Exec, NetApp SnapShot/SnapMirror, or Microsoft SyncToy.

Supplemental Information

How To Apply

In addition to completing the online application, you must attach the following documents to your profile or paste into the "text resume" field in order to be considered for this position:

• A letter of interest (no more than 2 pages in length) explaining how your past experiences make you an ideal candidate for this position and what exceptional skills you would bring to RCO;
• A current resume, detailing experience, education, and other relevant interests;
• A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)

NOTE: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the “duties summary” section or supplemental questions of the application. Please do not “refer to resume” for detail, or your application may be disqualified.

Union Inclusion

This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE).

Opportunity For All

The Recreation and Conservation Office celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at [email protected].

Applicants who are deaf or hard of hearing may call 7-1-1 or 1-800-833-6388 or access the Washington Relay Service .

If you have questions about this opportunity, please contact Anita Macpherson at ***email_hidden***

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read About Our Benefits

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement And Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information .

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

Are you currently employed by the Recreation and Conservation Office?

• Yes
• No

Do you have all of the REQUIRED experience listed in the job posting?

• Yes
• No
• Required Question