Travel Intelligence Specialist - Abroad

Marchay is a membership-based luxury travel service dedicated to serving sophisticated travelers with curated and bespoke travel experiences worldwide. As a leading platform for exclusive luxury travel, Marchay offers personalized services, unique access to private homes and luxury hotels, and comprehensive trip planning.

The Travel Intelligence Specialist - Abroad plays a crucial role within Marchay’s global travel team. This remote position requires living abroad to provide authentic, on-the-ground insights and specialized knowledge of international luxury destinations.

In this role, you will conduct thorough research and analysis of emerging luxury destinations, exclusive properties, and unique experiences. Your expertise will be essential to crafting personalized travel itineraries that delight and exceed the expectations of Marchay's discerning members.

Working independently and collaboratively, you will manage the entire client travel journey from consultation through post-trip service, ensuring flawless execution and exceptional member satisfaction. This position offers the opportunity to influence the future of luxury travel intelligence and deliver unparalleled service within an award-winning company.

Requirements

Required Qualifications

• Bachelor's degree in any field.
• Minimum 8 years of experience in high-end client servicing, including serving affluent or ultra-high-net-worth travelers to white-glove service standards.
• Demonstrated experience designing bespoke FIT itineraries and owning end-to-end luxury travel journeys from planning through post-trip service.
• Strong background in destination research for international travel, with knowledge of emerging international destinations, luxury hotels, and villas.
• Experience managing complex international travel bookings and advising discerning members directly.
• Proven ability to negotiate with luxury hotels or villas and coordinate closely with private homeowners and local partners.
• Professional proficiency in English.

Preferred Qualifications

• Experience with GDS platforms and supplier booking portals.
• Familiarity with itinerary-building tools and CRM systems.

Benefits

• Comprehensive Benefits: Fully covered medical, dental, and vision insurance
• 401(k) Plan: Access to our retirement savings program
• Generous Time Off: Ample PTO plus company holidays to recharge and reset
• Flexibility: Remote work environment with the ability to manage your schedule effectively