Lobby Receptionist

In the spirit of demonstrating genuine hospitality and following the firm's purpose – “Make Dreams Possible for everyone, everywhere, every day” – everything we do in Lobby Reception revolves around supporting our firm's clients, visitors, and employees. We are the first step in our clients' visit and our employees' day at work, ensuring everyone starts their journey on a positive note and ends it feeling fulfilled. With a heavy focus on leaving a lasting impression, providing exceptional service, and collaborating with partner teams to create the best experience possible, we ensure that all client needs are met with the utmost attention to detail.

As a Lobby Receptionist on the Amenity Services team, you will report directly to your Lobby Reception Manager and work alongside a team of fellow Lobby Receptionists and Lobby Reception Specialists.

Job responsibilities

• Warmly welcome, register, check-in, and assist clients and visitors as they arrive for meetings and events within JPMorganChase's office space.
• Promptly assist employees by providing temporary access or badges, answering questions, and offering information as needed.
• Diligently follow all building and security procedures to ensure a healthy, safe, and secure environment for all.
• Proactively identify and escalate issues to appropriate teams, adhering to the “if you see something, say something” principle.
• Consistently meet and exceed Lobby Reception standards by delivering first-class service.
• Thoroughly familiarize yourself with meetings, events, and VIP visits each day using event and visitor management systems.
• Collaboratively partner with teams such as Global Security, Real Estate, and Technology to create an excellent in-office experience.
• Efficiently manage miscellaneous tasks and projects related to improving the team's service standards.
• Professionally handle difficult personalities and resolve issues while maintaining a positive demeanor.
• Accurately maintain records and logs related to visitor management and access control.

• Actively contribute to a welcoming and inclusive environment for all clients, visitors, and employees.

Required qualifications, capabilities and skills

• Minimum 2 years' experience in high-end reception, concierge, or hospitality services
• Excellent interpersonal and verbal/phone/email communication skills with an outgoing personality
• Ability to work in a fast-paced environment, quickly problem solve, and manage difficult personalities while maintaining a professional and focused demeanor
• Proficiency in Microsoft Office
• Experience with event, room, or visitor management systems
• Willing and able to stand or walk for long periods of time (1 hour or more)
• Willing and able to work flexible shifts, including different start or end times each day

Preferred qualifications, capabilities and skills

• Bi-lingual, Spanish-speaking

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.