Protective Operations Specialist, Expert

Requisition ID # 172974

Job Category: Business Operations / Strategy

Job Level: Individual Contributor

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Oakland

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

Position Summary

Support department and/or line of business system needs. Identify andimplement process and system improvements, manage communications,coordinate and deliver trainings for essential businessprocedures/processes, and drive development of new resources and tools.

Job Responsibilities

Use system and personnel resources to successfully address inquiries from internal business partners

Develop internal work procedures and initiate process improvements

Develop and manage trainings to enhance knowledge and job skills

Assist Management with the leadership of key department initiatives such as system development, training and focused campaigns/initiatives

Support organization as a subject matter expert by providing information and direction to resources through various delivery channels

Research and data analysis; compile and prepare reports for upper management

Provide direction and coaching to other team members.

Participate on cross functional teams

May serve as a team lead

Manage communications

Liaison between various departments and cross functional teams

Influence decisions, providing recommendations for change that will lead to the success of company goals and cost effectiveness

Qualifications

Minimum

Bachelors Degree in Business Administration or job-related discipline or equivalent experience

Job-related experience, 8 years

Desired

Graduate Degree in job-related discipline or equivalent experience