Patient Navigator Advocate

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Patient Navigator Advocate (PNA)

Join the Mid Cities Psychiatry Team

Mid Cities Psychiatry is seeking compassionate, driven, and professional individuals to join our team as a Patient Navigator Advocate (PNA). This is a vital patient-facing role focused on helping individuals access life-changing mental health treatments while ensuring a positive and seamless patient experience.

As a Patient Navigator Advocate, you will serve as a trusted guide throughout the patient's care journey. You will educate prospective and existing patients on treatment options, facilitate referrals, coordinate care, and support individuals as they navigate services including Transcranial Magnetic Stimulation (TMS), Esketamine, and Ketamine therapies.

We are looking for candidates who are passionate about mental health, excel at building relationships, and thrive in a fast-paced, service-oriented environment.

Key Responsibilities

• Serve as the primary point of contact for prospective and existing patients.
• Guide patients through the referral, consultation, and treatment process.
• Educate patients on available treatment options and services.
• Conduct patient outreach and follow-up communications.
• Coordinate scheduling and ensure continuity of care.
• Collaborate with providers and clinical staff to support patient needs.
• Maintain accurate documentation within EMR systems.
• Deliver exceptional customer service while representing Mid Cities Psychiatry professionally.
• Support clinic growth initiatives through patient engagement and relationship building.

Qualifications

Education & Experience

• Bachelor's degree required.
• 1–3 years of experience in sales, customer service, lead generation, patient advocacy, or a related field.
• Candidates with 1–3 years of prior Patient Navigator Advocate (PNA) experience will be given preference.

Technical Skills

• Proficiency with Microsoft Office Suite and Google Workspace.
• Experience using EMR/EHR systems preferred.
• Comfortable managing data, documentation, and multiple software platforms.

Professional Competencies

• Excellent interpersonal and communication skills.
• Strong customer service and relationship-building abilities.
• Organized, detail-oriented, and highly dependable.
• Ability to multitask and prioritize effectively in a dynamic environment.
• Self-motivated with strong follow-through and accountability.
• Professional, polished, and confident in client-facing interactions.

Essential Attributes

• Compassion & Empathy

A genuine commitment to supporting individuals seeking mental health care.

• Communication & Engagement

Ability to build trust, educate patients, and communicate effectively with diverse populations.

• Critical Thinking & Problem-Solving

Demonstrates sound judgment and resourcefulness when addressing patient concerns and operational challenges.

• Adaptability & Initiative

Thrives in a fast-paced environment while maintaining professionalism and attention to detail.

• Teamwork & Accountability

Works collaboratively with providers and staff while independently managing responsibilities.

Application Requirements

Interested candidates should submit the following:

• Current Resume
• Cover Letter outlining interest in the role and relevant qualifications
• Completed MCP Employment Application
• DISC Assessment Results
• Professional Links (Optional): LinkedIn profile, professional website, blog, or social media platforms that demonstrate communication skills, professional achievements, or advocacy interests

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Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)
• 401(k) with Employer Match
• Employee Mental Health Support Resources
• Professional Development Opportunities

Equal Opportunity Employer

Mid Cities Psychiatry is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace. Employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable federal, state, or local law.