Accounts Receivable Specialist

About Jacobian

Jacobian empowers physicians to deliver diagnostic excellence for every patient. We bring together Smart Reporting and Fluency for Imaging — the Best in KLAS radiology reporting solution (ranked #1 in Speech Recognition: Front-End Imaging five consecutive years, 2022–2026, and originally from M*Modal) — into a single AI-powered diagnostic reporting platform. Our guiding philosophy, "Intelligence Amplified," is about enhancing, not replacing, clinical expertise.

We're a fast-growing, global team spanning roughly 10 countries, ranked #2 in the US and #1 in ANZ (Australia/New Zealand), and we partner with major imaging providers including Siemens, Canon, and GE. At Jacobian, our people are the heart of our journey: we foster a culture of innovation, collaboration, and empathy, and we're a mission-driven team that values trust, quality, collaboration, and innovation.

Role summary

As Accounts Receivable Specialist, you'll own the day-to-day billing and collections cycle for our B2B SaaS business across our US and Australian (ANZ) operations — issuing accurate subscription invoices, applying cash, and keeping accounts receivable current and clean. This is a hands-on operating role for someone who likes ownership of a well-run process, clear close deadlines, and direct contact with enterprise customers and internal teams.

This is a hybrid role (2–3 days/week in our Pittsburgh office), with standard US business hours and occasional early mornings or late afternoons to connect with our Australian customers, especially around month-end.

What you'll do

• Run billing and collections across our US and Australian entities, including multi-currency (USD/AUD) invoicing and time-zone-aware collections follow-up.
• Generate and issue accurate customer invoices for SaaS subscriptions, renewals, usage/overage, and professional services, in line with signed contracts and order forms.
• Own collections: monitor AR aging, run dunning, follow up on past-due accounts, resolve disputes, and negotiate payment plans where needed.
• Apply incoming payments (ACH, wire, credit card, check) and reconcile them against open invoices; investigate short-pays and discrepancies.
• Maintain the AR sub-ledger, reconcile AR to the GL, and support a timely month-end close.
• Partner with Sales, Customer Success, and RevOps on billing changes, renewals, and dispute resolution.
• Maintain accurate customer billing records in the billing system / ERP.
• Track and report on DSO, collections effectiveness, and aging; flag risk early.
• Support internal and external audits with clean, well-organized documentation.
• Identify and drive billing-process and automation improvements.

Requirements

• 2-5 years of billing, accounts receivable, and/or collections experience in a B2B SaaS or subscription business (order-to-cash / recurring revenue).
• Hands-on with an ERP (e.g. NetSuite, QuickBooks) and a SaaS billing platform (e.g. Stripe, Zuora, Chargebee, Bill.com).
• Multi-entity/ multi-currency billing exposure (USD / AUD).
• Strong Excel/ Google Sheets experience; comfortable managing high invoice volumes and reconciling at scale.
• Clear, professional written and verbal communication for customer-facing collections.
• High accuracy and attention to detail; reliable against recurring close deadlines.

Nice to have

• Familiarity with SaaS metrics (ARR, MRR, churn) and how billing feeds them.
• Exposure to US sales tax and Australian GST on software.
• Experience in healthcare technology or another regulated environment; awareness of data-handling expectations (e.g., HIPAA, ISO 27001)
• CRM exposure (Salesforce or HubSpot)
• Associate's or Bachelor's in accounting, finance, or business (equivalent experience accepted).

Benefits

• Join a fast-growing, mission-driven team shaping the future of AI in radiology - building products that improve workflows and patient outcomes worldwide
• Work from our Pittsburgh, PA office at Bakery Square on a hybrid schedule (2-3 days per week in-office)
• Comprehensive health insurance (Health, dental & vision) effective from day one
• 401(k) with 5% employer match
• 20 days PTO + separate sick leave