General Manager

• LOCATION: Uptown Dallas (Near Greenwood Cemetery). Zip Code: 75204.

• SCHEDULE: Full Time | Monday - Friday 8:00 am to 5 pm. On call 24/7

Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.

ABOUT THE ROLE

We’re seeking an experienced and service-driven General Manager to lead operations at a premier condominium community. This is a high-visibility leadership role responsible for delivering exceptional resident experiences, ensuring operational excellence, and partnering closely with the Board of Directors. The ideal candidate is a strategic, hands-on leader with strong financial acumen, outstanding communication skills, and a passion for building high-performing teams in a service-focused environment.

What You’ll Do

• Serve as the primary liaison between the Board of Directors, homeowners, and WRMC

• Lead all day-to-day operations, ensuring a seamless and elevated resident experience

• Oversee financial performance, including budgeting, forecasting, and expense management

• Prepare and present the annual budget and provide ongoing financial insights to the Board

• Conduct regular property inspections to ensure compliance with quality and maintenance standards

• Manage vendor relationships, contracts, and performance to ensure service excellence

• Lead the bidding process for third-party services and oversee special projects

• Supervise, mentor, and develop on-site staff, fostering a collaborative and professional culture

• Ensure compliance with governing documents, policies, and applicable laws and regulations

• Oversee community meetings, annual elections, and Board communications

• Respond to emergencies and provide on-call support as needed

Requirements

Education/Training/Certifications/Licenses

• High School Diploma required; Bachelor’s Degree in Business or related field preferred. 5
• CMCA, AMS and/or PCAM Accreditation from CAI preferred.

Experience/Knowledge/Skills

• At least 3 years of experience in Property Management, preferably within midrise or highrise settings in HOA or Multifamily environments, or an equivalent combination of education and experience is required.

• Strong customer service orientation with excellent communication and interpersonal skills.
• Ability to build and maintain effective relationships with homeowners, board members, vendors, and staff at all levels.
• Excellent written and verbal communication skills.
• Highly organized, detail-oriented, and able to manage multiple priorities under tight deadlines.
• Demonstrated leadership, coaching, and training abilities.
• Working knowledge of accounting principles and budgeting processes.
• Regular travel to on-site community location as required.

Benefits

• Medical
• Dental
• Vision
• Short term disability (STD)
• Long term disability (LTD)
• Employee assistance program (EAP)
• Identity theft protection
• Pet insurance
• Retirement
• Paid Time Off (PTO)