CBI System Administrator

State of Colorado

Department Information

Updated announcement from current CDPS classified employees to open competitive effective 6/17/2026

THIS POSTING IS ONLY OPEN TO RESIDENTS OF THE STATE OF COLORADO AT THE TIME OF SUBMITTING YOUR APPLICATION.

A n eligible list established with this recruitment may be used to fill other similar positions within the Colorado Department of Public Safety in the next 12 months.

Our Mission - Engaged employees working together to safeguard lives and to provide diverse public safety services to local communities. Our Vision - Creating safer and more resilient communities across Colorado.

Our Core Values – Unity, Honor, Service

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

At CDPS we nurture a centric culture driven by our commitment of creating a safer Colorado, an inclusive workplace where everyone can be their own authentic self. We model a culture of collaboration, support and growth to our employees. Our culture has public service focus, and we strive to provide innovative solutions and services to our fellow Coloradans!

Careers With a Purpose

If you are passionate about public safety service, and are eager to dedicate your career to serving Coloradans, this is the organization you want to join!

We are committed to providing public safety services to our fellow Coloradans in their times of greater needs such as: safety on our roads, preparing and mitigating environmental disasters, disaster recovery, combating crime, school safety, and victim recovery.

You’ll have the opportunity to challenge yourself and acquire new capabilities to build a rewarding and fulfilling career while making a difference in our community!

When you join CDPS, you are joining a team of exceptional individuals and together you will be inspired, motivated and supported to become the best you can be.

Classification And Salary

ADMINISTRATOR III

Anticipated Hiring Range: $4,955 - $6,442/month; $59,460 - $77,304/year

Full Salary Range: $4,955 - $7,927/month; $59,460 - $95,124/year

Unmatched Benefits

We highly value work life balance and offer excellent work-life programs, training and enriching professional development opportunities and a wide range of benefits.

Medical and dental options are available for permanent employees and their dependents. We also offer short and long-term disability coverage, and life insurance that includes legal resources and discounts.
State contribution into Health Savings Account when enrolled in HDHP.
Job protected medical leave under the Family Medical Leave Act (FMLA) and the State of Colorado Family and Medical Leave Insurance Program (FAMLI) .
Paid medical leave benefits provided by the State of Colorado.
Eligibility for hybrid or other flexible work arrangements based on the nature of the role.
We offer unmatched retirement benefits including mandatory PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus optional 401K and 457 plans. For information on mandatory employee salary deferral (in lieu of contribution to Social Security), visit Colorado PERA for details.
CDPS provides generous time off including 11 paid holidays annually and accrued annual and sick leave and four annual wellness days.
The Employee Assistance Program (C-SEAP) is available in every region of the state. It is our effort to support the well-being of employees and the workplace. EAPs provide short-term counseling, referrals and resources, as well as training and organizational development services.
Additional benefits offered include tuition reimbursement and reduced college tuition at CSU Global and DeVry University.
Credit Union of Colorado membership eligibility.

To learn more about State of Colorado benefits, please visit State of Colorado benefits .

Description Of Job

About the Work Unit

This unit supports all of the Colorado Bureau of Investigation (CBI) in various ways: Investigations, Forensic Services and Support Services by maintaining Information Technology (IT) hardware, software and licensing. Provides the CBI with a 99% uptime on its critical systems. Provides world class customer service to all stakeholders. Innovating outdated processes and procedures. Acts as a point of contact with all vendors. Takes the lead in all software and system upgrades and integrations.

Work Environment

Typical work hours, Monday to Friday, 8:00 am - 5:00 pm.
Primary work will be out of an office. Majority in-person position.

About The Job

The purpose of this position is to provide data reports and analysis, training, software, and hardware helpdesk support, and vendor management duties.

Key Responsibilities

Statistical Reports

Utilize the knowledge of criminal justice systems (CCIC, MBIS, etc.) to locate the relevant statistical data to inform decisions on legislative requests, business-level decisions within the CBI, CBI Annual Report, and other publications.
Creates and maintains new and existing management reports through software platforms.

System Hardware and Software Support for CBI, Vendor Management

Troubleshoots VPN setups and assists CBI staff with interfaces.
Coordinates with internal and external stakeholders to ensure their needs are being met.
Identifies solutions for IT needs within the CBI and makes recommendations to management.
Primary contact for any software or hardware-related issues prior to contacting OIT.
Monitors large systems, software, and equipment replacement plans across the CBI.
Assists with troubleshooting errors within software platforms.
All of the CBI systems affect every law enforcement agency in Colorado, as well as regulatory agencies. The implementation, day-to-day management, and future improvement projects of these systems are all essential to the overall operation of the CBI. All of these systems share information and must be fully operational to ensure public and officer safety for the citizens of the State of Colorado.
Prepares and submits change requests to vendors as required by projects for applications.
Ensures system/application issues are corrected and operational as quickly as possible with the least impact on users.
Reports any system issues and initiates initial troubleshooting measures.
Makes recommendations for solutions involving the various applications and projects.
Prepares, develops, and implements interface testing and protocols for internal and external systems to CBI.
Documents processes and procedures for testing and maintenance.
Collaborates with vendors to troubleshoot and identify the source of issues.
Advises and assists with IT purchases.
Collaborates with OIT on major IT projects and updates.
Works with stakeholders before, during, and after system launches to ensure we meet their needs as effectively as possible.

Training and other duties as assigned

Conducts external and internal stakeholder training in person and virtually as needed. Travels statewide, building and maintaining stakeholder relationships. Builds accessible training materials and utilizes adult learning best management practices in conducting learning sessions. As needed, and with the approval of an Assistant Director, assists CBI staff with the setup of reimaged computers.

Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights

NOTE: To be considered for this position, you must meet one of the following options for consideration.

Minimum Qualifications

Six (6) years of professional experience supporting information technology systems, including systems administration, technical support, hardware/software troubleshooting, server or network support, or IT systems maintenance.

A combination of related education and/or professional experience supporting information technology systems, including systems administration, technical support, hardware/software troubleshooting, server or network support, or IT systems maintenance equal to six (6) years. If education is substituted for work experience, an unofficial transcript of the relevant education must be provided with your application.

Preferred Qualifications

Experience working with Law Enforcement Agencies (LEA) and their vendors.
Experience providing IT support and/or business.
Experience using criminal justice systems or public safety systems such as CCIC, NCIC, MBIS or CJIS regulated environments.
Experience with the MORPHO Mobile ID.
Excellent vendor relation skills.
Exceptional time management skills and ability to switch between project tasks effectively.

Conditions of Employment

Must be a Colorado resident at time of application
Requires successful completion of a background investigation that includes a polygraph exam, a fingerprint based criminal history search and drug testing.
A valid current driver's license is required. Intermittent use of a state vehicle to travel for trainings may be required up to 4-6 times a year.
On-call will be required on a scheduled basis to provide after-hours support to CCIC.

Appeal Rights

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb . A standard appeal form is available at: www.colorado.gov/spb . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

Are you in need of an accomodation?

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

Colorado Department of Public Safety is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our Human Resources department at [email protected].

Recruitment Timeline Information and Important Notices

Applications are considered complete and accurate at the time of submission. Therefore, additional information may not be solicited or accepted after your application has been received.
Closing Date: All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications may proceed to the next step. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.
Supplemental Question: Effective responses to Supplemental Questions will directly relate to your professional experience, career accomplishments, and views about organizational values and approaches, and how they relate specifically to this position and requirements as you understand them. Answers generated by AI-tools will typically be unresponsive.
Transcripts: An unofficial copy of transcripts must be submitted at the time of application should education be used as qualification. Transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may prevent your application from moving forward in the selection process.
Military Veterans: If you are a military veteran you must submit a copy of your DD-214, Member 4 Copy, and VA disability letter if available/applicable at the time of application so we can determine if you are eligible for veteran's preference points. Military personnel who are stationed outside of Colorado may be eligible for this position by submitting the completed DD-2058 "State of Legal Residence" form.
Application Tips : For an overview of State of Colorado application process and application tips, please view this video .
Resumes, Cover Letters, or other documents submitted: will not be reviewed, assessed, or used in the initial stages of the comparative analysis (transcripts submitted to verify that the applicant meets either the education requirement or minimum qualification substitution are exempt from this).
Notifications All correspondence regarding your status in the selection/examination process will be sent via email to the email address listed on your application. Include your current working email address on your application and check the email provided on your application frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from " state.co.us " and " ***email_hidden*** " addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Comparative Analysis Steps may include

Structured application review by a panel of SMEs