Customer Service Representative (remote)

Esperta Health is seeking a dedicated and compassionate Customer Service Representative to join our team remotely. In this role, you will serve as a key liaison between patients, healthcare providers, and our organization, delivering exceptional service and support. You will handle inquiries, assist with appointment scheduling, and provide information about our healthcare services. This remote position offers the flexibility to work from home while contributing to our mission of improving patient care and outcomes.

About Esperta Health

Esperta Health believes everyone should have access to expert wound care – anywhere. We have built the industry’s only complete in-home wound management program driven by clinical expertise, evidence-based guidelines, and innovative technology to deliver real-time responsive care plans, standardizing wound care while improving healing outcomes and reducing costs.

Esperta Health is committed to diversity and equal opportunity employment, promoting an inclusive workplace where all employees can thrive.

Responsibilities

• Respond promptly and professionally to inbound customer inquiries via phone, email, or chat.
• Provide accurate information about Esperta Health's healthcare and wound care services.
• Schedule, reschedule, and confirm patient appointments efficiently.
• Document interactions and update patient records in electronic systems accurately.
• Collaborate with internal teams including clinical and billing departments to ensure seamless patient care.
• Address and resolve customer issues or escalate as necessary for timely solutions.
• Maintain compliance with HIPAA and other privacy regulations.
• Perform additional administrative tasks as required to support remote operations.

Requirements

• High school diploma or GED required; further education in healthcare or related fields is a plus.
• Proven experience in customer service, preferably in healthcare or medical settings.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask in a remote work environment.
• Familiarity with electronic medical records (EMR) systems and basic computer proficiency.
• Ability to maintain confidentiality and adhere strictly to HIPAA regulations.
• Self-motivated, reliable, and able to work independently with minimal supervision.
• Proficient with remote communication tools and Microsoft Office Suite.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home