Consumer Loan Support Specialist

About the Role

In this role you will be responsible for monitoring highly complex retail loan servicing workflow, assisting other loan support specialists as needed and keeping leadership informed of department activities within an environment of high work volumes and established deadlines. Works on assignments that are highly complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. Independently handles production tasks requiring advanced knowledge of highly complex retail lending documents, regulations, policies and procedures. Acts independently to determine methods and procedures on new assignments. Acts as a subject matter expert or lead and participate on project teams.

• Perform loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger reconciliation.

• Responsible for understanding highly complex retail loan products and documentation, regulation, policy and procedure changes and apply changes to work process.

• Provide subject matter expertise of processes and systems in all aspects of loan production, loan servicing and support activities.

• Responsible for providing outstanding customer service, respond to requests including escalated problems and make recommendations to internal and external customers.

• Analyze and review team metrics to assist Leadership in coordinating and adjusting workflow.

• First point of contact for customer and associate escalations. Prepares formal written customer response communications as required.

• May participate on project teams within division and across departments.

• Collaborate and participate in cross-functional teams across business units to solve issues affecting all aspects of Loan Support activities.

• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.

• Takes personal initiative and is a positive example for others to emulate.

• Embraces our vision to become “Business Bank of Choice”

• May perform other duties as assigned.

About You

• H.S. Diploma/GED (preferred)

• Associate, Bachelor’s, vocational or technical degree in business, accounting, finance or related field (preferred)

• 4-7 years — of experience in retail loan servicing or equivalent including expertise in handling complex loan packages, regulations, policies and procedures. (Required)

• Less than 2 years — of lead/supervisory/management experience or equivalent. (Required)

• Demonstrated advanced math, analytical, multi-tasking and problem-solving skills.

• Possess advanced working knowledge of consumer loans, function/department, regulations, policies and procedures.

• Possess excellent interpersonal, verbal, written communication and leadership skills. Ability to effectively communicate with people at all levels.

• Advanced knowledge and skills in the use of computer software including Word, Excel, loan servicing systems and other office equipment. Ability to troubleshoot and determine best work flow practices.

• Ability to provide technical training to others.

• Ability to trouble shoot and determine best workflow practices.

• Demonstrated critical thinking and decision-making skills with ability to work in a service-oriented environment with high work volumes and deadlines.

Travel Requirements

• Occasional

The pay range for this role is $18.00 - $30.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

17901 Von Karman Avenue Suite 1200 Irvine CA 92614

Our Benefits

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected] .

To Staffing and Recruiting Agencies

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.