Guest Services Manager

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Responsible for overall valet, transportation, bell desk, and concierge operations. Also responsible for managing, training, scheduling, discipline, and development of staff.

Salary: $45,000-55,000 per year

HOW YOU WILL CREATE THE EXTRAORDINARY

• Manage, instruct, train, and discipline valet, transportation, bell desk, and concierge employees as necessary.
• Prepare work schedules.
• Direct one-on-one contact with guests.
• Greet, assist, and direct all guests as necessary.
• Resolve guest complaints in a professional and timely manner.
• Promote positive guest relations and a welcoming environment.
• Maintain warm and hospitable customer relations with both internal and external customers and staff.
• Requires skills to interview, discipline, review, and adjust grievances with sound judgment.
• Requires constant decision-making regarding operation of areas, delegating tasks to staff members.
• Assist in developing policies, procedures and goals. Must be aware of any changes in policy and applicable laws.
• Monitor and maintain safe operation of man-lift.
• Check all company limousine conditions and coordinate repairs as needed.
• Coordinate transportation for shuttles, limousines, and company vehicles to the appropriate facility for repair.
• Comply with all D.O.T. laws and regulations.
• Adjust airport transportation shuttling schedules as needed.
• Provide updated information to the Concierge staff.
• Maintain regular, predictable, and punctual attendance.
• Perform any other job related duties as requested by management.

WHAT YOU WILL NEED

• Excellent communication skills with the ability to read, write, and communicate verbally in English.
• Ability to perform basic math.
• Knowledge of hotel operations including fiscal budgeting.
• Understand and comply with company and departmental policies and procedures.
• Ability to establish and maintain effective working relationships with Guests and staff.

ADDITIONAL REQUIREMENTS

• Minimum high school diploma or equivalent preferred. College degree in hotel administration or business equivalent preferred.

• 5 years experience in guest services required. 5 years of safe driving experience in vehicle.
• Valid Nevada Driver’s License, Class “C” CDL endorsement required with passenger Air brake endorsement (optional).
• Requires crouching, kneeling, crawling, lifting/carrying of 51-100 lbs, bending and reaching from floor to 6 ft, crouching, lifting/carrying of 25-50 lbs., frequent carrying/lifting up to 25 lbs, handling, grasping, manipulating luggage and packages (must ask for assistance from co-worker when extreme weigh limit arise), constant standing, walking, running, repetitive use of both hands with light/firm grasping and finger dexterity, near/far vision acuity, depth perception, field of vision and absence of color blindness.
• Must be able to perform simple and complex tasks, clerical work, compile, coordinate, analyze, synthesize, manage, instruct others, drive a vehicle, follow instructions, meet time requirements; must have simple/complex reading, writing, math skills; the ability to memorize, problem solve, and use of judgment and decision making skills.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.