Experience and Operations Coordinator

*PLEASE DO NOT APPLY ON LINKEDIN. GO TO https://visithandson.org/volunteer-employment/ FOR DETAILS ON HOW TO SUBMIT INTEREST* Details below are for information purposes only.

Full-time Experience and Operations Coordinator

The Experience and Operations Coordinator is a supervisory role responsible for Hands On! Discovery Center’s day-to-day functionality and readiness, ensuring a dynamic, engaging, educational, and positive experience for the public with a visitor/guest first mindset. This position manages part-time Discovery Guides, volunteers, and interns, and assures proper scheduling. This position works closely with various departments to ensure operational success to fulfill HODC’s mission of fun and learning going hand in hand.

Position/Title: Experience and Operations Coordinator

Status: Full-time, Non-exempt

Schedule: Typically Tuesday-Saturday day shift. Flexibility to work early mornings, evenings, Sundays, and Mondays on occasion. Must work a minimum of 35 hours and no more than 39.5 hours per week.

Pay: Salary range of $28,000-$30,000/yr. depending on education and experience. Salary increase after 90 days and in good standing.

Benefits eligibility: Eligible for benefits after 90 days and in good standing including health, vision, dental, retirement plan with match, and permissive time off.

Reports to: Director of Education

Location: On-site at Hands On! Discovery Center, 1212 Suncrest Drive, Gray, TN, 37615

WFH Eligible status: Not eligible

Responsibilities

• Ensure a welcoming, engaging, positive, and customer-first experience for the public, including visitors, partners, stakeholders, and funders, which aligns with HODC’s mission, purpose, and vision.
• Ensure a positive, proactive, and engaging staff culture to encourage naturally curious, life-long learners with a growth-mindset who are passionate about furthering HODC’s mission, vision, and impact.
• Serve as the primary floor staff member and floor supervisor. Fill in necessary gaps in floor coverage, programs, workshops, shows/tours, front desk, field trips, groups, events, rentals, etc., including for illness or emergency.
• Act as the on-site customer service liaison and point person for groups, parties, rentals, and events.
• Facilitate educational programs, educator professional development, and corporate team building.
• Assist with small- and large-scale programmatic and fundraising events.
• Manage all Discovery Guides, front-line staff, volunteers, and interns including, recruitment, hiring, onboarding, on-going training, program training, professional development, scheduling, performance reviews, employee relations, conflict resolution, disciplinary actions, performance management, adherence to policies and standards operating procedures, etc.
• Implement and enforce company policies and procedures set forth in new hire documents, employee guidebook, fiscal and financial policies, and ETSU policies per HODC’s lease and agreement.
• Ensure proper procedures for HODC’s opening and closing each day by completing daily checklists.
• Ensure the museum floor is presentable, filled in, and clean throughout each day and for each visitor
• Ensure opening/closing and cleaning checklists are completed in each area daily and signed off by staff.
• Complete continual walk-throughs and ensure end-of-day walk-throughs before staff exit for the day.
• Ensure the proper staffing of museum for daily operations, programs, events, groups, and rentals, etc.
• Maintain time sheets for staff to ensure accurate records for payroll processing.
• Ensure all areas are functional and supplies are filled daily. Immediately report exhibits in disrepair.
• Ensure new programs are prepped and ready for staff, and training has been provided to facilitators.
• Order/purchase needed supplies/materials for programs and exhibit consumables.
• Manage HODC’s gift shop merchandise and budget, including preparing and placing orders, ensuring proper display and merchandising with daily fill-in and continual remerchandising to maintain stock.
• Ensure professional, transparent communication with co-workers and HODC’s leadership team.
• Additional duties as necessary or assigned.

Required Qualifications and Skills

• Associate’s degree or higher from an accredited college/university
• Ability to work a highly flexible schedule, including early mornings, nights, and weekends.
• Excellent communication skills and ability to deal with a variety of people, personalities, and abilities.
• Organized and attentive to detail while understanding big picture strategies and mission fulfillment.
• Understanding and dedication to the mission of HODC and its role in the community.
• Genuinely positive attitude and flexibility.
• Ability to multitask and be highly adaptable.
• Entrepreneurial and self-sufficient mindset.
• Ability to sit, stand, and walk for long periods of time and lift up to 25 lbs.

Preferred Qualifications and Skills

• Bachelor’s Degree or higher from an accredited College or University in education, operations, or business management
• 1+ years in a non-profit, museum, science center, or other informal learning setting, school setting, or attraction
• 1+ years of leadership, supervisory, or management experience.

Please email cover letter and resume to: ***email_hidden*** . Clean background check and references required. No phone calls, please.