Delivery Manager

Iris Software Inc.

Location-New Jersey/NYC

We are seeking a Delivery/Sales partner with a strong emphasis on execution, delivery governance, and account growth within a smaller P&L scope.

This role is primarily responsible for ensuring successful delivery of IT services engagements while supporting revenue growth through existing accounts, The individual will manage a mid-sized portfolio ($2M–$8M range) and act as the key bridge between clients, delivery teams, and stakeholders.

1. Account Management & Growth (Existing Clients)

Act as the primary client-facing delivery leader for assigned accounts.
Build strong relationships with mid-to-senior client stakeholders.
Identify and drive organic growth opportunities (upsell/cross-sell within existing engagements).
Support account expansion initiatives in collaboration with sales teams.

2. Delivery Ownership

Own end-to-end delivery across accounts/projects within the portfolio.
On time and within budget
Aligned to agreed scope and SLAs
Delivered with strong quality and customer satisfaction
Drive delivery governance, including status reviews, risk mitigation, and escalation management.
Manage resource planning, utilization, and margins for assigned accounts.

3. Financial & P&L Accountability

Manage a portfolio-level P&L (approx. $2M–$8M) with focus on:
Revenue predictability
Margin optimization
Cost control

4. Stakeholder & Team Leadership

Work closely with delivery managers, tech leads, and offshore teams.
Ensure alignment between client expectations and delivery execution.
Mentor junior delivery managers / leads within the account.

5. Quality & Continuous Improvement

Drive process improvements, standardization, and best practices across delivery.
Ensure high CSAT/NPS scores and proactive issue resolution.
Implement feedback loops to improve delivery efficiency and client experience.

Required Qualifications:

12–16 years in IT services / consulting, with strong delivery and farming within existing accounts
Proven experience managing mid-sized accounts or programs
Experience handling end-to-end delivery with financial accountability

Key Skills & Competencies

Strong delivery governance and execution mindset
Good commercial understanding (P&L, margins, utilization)
Ability to identify growth from existing accounts (farming mindset)
Excellent client communication and stakeholder management
Practical experience with Agile, managed services, and offshore delivery models

Preferred Profile

Background in IT services and Consulting firms

If you are interested kindly apply directly or send your resume to ***email_hidden***

Thanks

Rashi Agarwal

IRIS Software