Scheduling Coordinator

POSITION SUMMARY: The scheduling coordinator is responsible for coordinating and maintaining caregiver schedules to ensure all client service hours are staffed appropriately and consistently. This position serves as a primary contact for caregivers and clients regarding scheduling needs, call outs, shift coverage, schedule changes, and service continuity. The Scheduling Coordinator works collaboratively with caregivers, clients, and internal departments to provide exceptional service, while maintaining compliance with company policies and applicable regulations.

• DUTIES AND RESPONSIBILITIES

• Maintain caregiver schedules to ensure client care needs are met.
• Match caregivers to clients based on skills, availability, location, preferences, and care requirements.
• Respond and document promptly to caregiver callouts, tardiness, and schedule changes and client requests.
• Secure and proactively address replacement coverage for open shifts and urgent staffing needs.
• Communicate schedule updates, shift assignments, and staffing changes in a timely manner.
• Maintain positive professional relationships with clients, caregivers, and office staff.
• Address scheduling concerns and escalate service issues when appropriate.
• Provide excellent customer service while balancing client needs and operational requirements.

• Assures the confidentiality of all communication, including written, verbal and computer information. Paying special attention to data, PHI, and plans which you may be privy to in this position.

PROFESSIONAL STANDARDS

A. Maintains a professional standard of conduct, projecting a positive image of the agency always.

B. Complies with operational protocols and safety policies and procedures.

C. Adheres to all policies and practices of the agency to maintain established Standards of Care.

D. Adheres to all human resource policies set forth in the application operational practices

• High school diploma or equivalent required; associate degree preferred.
• Minimum one (1) year of scheduling, customer service, healthcare, or home care experience preferred.
• Strong organizational and multitasking skills.
• Data entry skills
• Proficiency in Microsoft Office Suite
• Able to work under minimal supervision
• Knowledge of medical terminology
• Ability to prioritize and manage multiple urgent requests simultaneously.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and professionalism.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk.

Hours

As a non-exempt employee, your hours will be Wednesday to Sunday from 1:30PM to 10PM. Hours are subject to change based on scheduling within the department.

Always Best Care Senior Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, creed, color, natural origin, qualified disability or veteran status, ancestry, marital status, sexual orientation, sex or any other legally protected category.