Public Benefits Coordinator/Legal Assistant

Public Benefits Coordinator / Legal Assistant

The Miller Elder Law Firm – Gainesville, Florida

In-Person or Hybrid Preferred | Remote Within Florida Considered

Compensation

Full-Time: $50,000–$60,000 annually, commensurate with experience

Part-Time: $24–$29 per hour, commensurate with experience

Position Type: Part-Time or Full-Time | Flexible Hybrid

About The Miller Elder Law Firm

Rooted in Care, Protecting Your Future.

The Miller Elder Law Firm is a Board-Certified Elder Law practice dedicated to providing holistic, compassionate advocacy for seniors and their families.

Through our Life Care Planning Program, the firm blends legal services, care coordination, Medicaid planning, public benefits support, and exploitation protection to help clients age with dignity, safety, and financial security.

We are seeking a Public Benefits Coordinator / Legal Assistant who is highly organized, detail-oriented, compassionate, and confident in managing documentation-heavy processes. This role is ideal for someone who enjoys helping families navigate complex benefit systems, communicating clearly with clients, and keeping important applications and case tasks moving forward. The revised job description positions this role as both a public benefits coordinator and legal assistant supporting Medicaid, Medicaid Waiver, renewals, and Life Care Planning work.

Position Summary

The Public Benefits Coordinator / Legal Assistant serves as the primary administrative and client-support lead for Medicaid planning files, Medicaid Waiver applications, ICP applications, renewals, and related follow-up documentation.

This role also supports the Life Care Planning paralegal with administrative, legal assistant, and case management tasks. The Coordinator works closely with attorneys, paralegals, Elder Care Coordinators, clients, families, care facilities, financial institutions, and government agencies to ensure public benefits matters are handled accurately, timely, and compassionately.

The Coordinator does not provide legal advice. Instead, this role supports the legal team by gathering information, organizing records, preparing application materials, tracking deadlines, and helping clients understand what information is needed throughout the public benefits and Life Care Planning process.

Key Responsibilities

Medicaid Application & Public Benefits Coordination

• Coordinate Medicaid long-term care, Medicaid Waiver, and ICP application matters from intake through approval.
• Gather, review, organize, and track financial, medical, personal, and household documentation needed for Medicaid eligibility.
• Assist with documentation related to spend-down strategies, Qualified Income Trusts, waiver applications, and other Medicaid planning matters under attorney supervision.
• Prepare Medicaid application packets and supporting documentation for attorney or paralegal review.
• Track application status, agency requests, deadlines, approvals, denials, renewals, redeterminations, and appeal-related timelines.
• Communicate with Medicaid offices, caseworkers, care facilities, and other third parties to follow up on pending applications and missing information.
• Maintain working familiarity with Florida Medicaid rules, long-term care benefits, elder care systems, waiver programs, and related public benefits.

Client & Family Communication

• Serve as a key point of contact for clients and families involved in Medicaid, public benefits, and Life Care Planning matters.
• Explain documentation needs, next steps, and case status in a clear, calm, and compassionate manner.
• Help families understand deadlines, financial record requests, asset information, income verification, care-related documentation, and available program requirements.
• Provide high-touch service to clients who may be overwhelmed, grieving, in crisis, or unfamiliar with available benefits and care options.
• Communicate professionally with elderly clients, adult children, caregivers, facilities, and professional partners.
• Escalate legal, financial, capacity, exploitation, or family-conflict concerns to the attorney team.

Case Management & Documentation

• Maintain complete and accurate case files in Clio Grow, Clio Manage, or other firm systems.
• Track case milestones, document requests, client follow-ups, agency communications, and internal deadlines.
• Prepare correspondence to clients, family members, facilities, agencies, and professional partners.
• Organize bank statements, income records, asset documentation, medical records, facility records, and legal documents.
• Ensure Medicaid and public benefits tasks are updated consistently so attorneys and team members have clear visibility into case status.
• Record billable time accurately and consistently according to firm expectations.

Attorney, Paralegal & Life Care Planning Support

• Work closely with attorneys and paralegals to support Medicaid planning strategies, public benefits applications, and related legal workflows.
• Support the Life Care Planning paralegal with case management, client communication, document organization, and follow-up tasks.
• Collaborate with Elder Care Coordinators when Medicaid or public benefits issues overlap with care transitions, facility placement, home care, or benefits advocacy.
• Support the preparation of Medicaid-related legal documents, correspondence, and exhibits as directed.
• Assist with Medicaid renewals, redeterminations, notices, denials, and appeal preparation.
• Identify workflow bottlenecks and suggest process improvements for Medicaid and public benefits case handling.
• Participate in team meetings, training, continuing education, and internal process development.

Qualifications

Required

• 2+ years of experience in public benefits, Medicaid, healthcare administration, case management, legal administration, social services, or client advocacy.
• Strong organizational skills and the ability to manage multiple active files at once.
• Excellent attention to detail, especially when reviewing financial records, government forms, and application documentation.
• Strong written and verbal communication skills.
• Comfort working with elderly clients, adult children, caregivers, facilities, and professional partners.
• Ability to manage sensitive family, medical, and financial information with confidentiality and discretion.
• Strong critical thinking and problem-solving skills, particularly in documentation-heavy and regulated environments.
• Ability to follow established legal and administrative processes without providing unauthorized legal advice.

Preferred

• Experience with Florida Medicaid Waiver and/or long-term care ICP applications.
• Experience with geriatric care, elder care coordination, or senior services.
• Experience with elder law, estate planning, probate, guardianship, or Life Care Planning.
• Familiarity with nursing homes, assisted living facilities, home care, waiver programs, or elder care resources.
• Experience using Clio Grow, Clio Manage, or similar legal case management software.
• Paralegal, public benefits, healthcare administration, or social services background.
• Located within commuting distance of Gainesville, though fully remote Florida candidates within the state may be considered.

Compensation & Benefits

• Full-Time Compensation: $50,000–$60,000 annually, commensurate with experience.
• Part-Time Compensation: $24–$29 per hour, commensurate with experience.
• Bonus Eligibility: Performance-based bonus opportunities may be available based on productivity, case completion, accuracy, and team goals.
• Flexible Work Options: In-person or hybrid preferred in Gainesville; remote within Florida may be considered.
• Paid time off and holidays
• Full team benefits for eligible full-time employees
• Health Insurance & 401(k)
• Professional development and certification support
• Continuing education opportunities
• Collaborative, compassionate team environment
• Opportunities for advancement within the firm

Learn More About Our Practice Areas

Candidates who want to better understand the firm’s work in elder law, Medicaid planning, Life Care Planning, estate planning, probate, guardianship, and elder care advocacy are encouraged to visit The Miller Elder Law Firm’s YouTube channel:

https://www.youtube.com/@themillerelderlawfirm1508

This resource provides helpful insight into the types of issues our clients and families face, the services we provide, and the compassionate, education-focused approach we bring to elder law.

Ideal Candidate

The ideal Public Benefits Coordinator / Legal Assistant is calm under pressure, highly organized, and comfortable helping families through stressful transitions. This person enjoys solving problems, following up persistently, and making complicated benefit and care-planning processes feel more manageable for clients.

A strong candidate will bring empathy, accuracy, professionalism, discretion, and follow-through.

Why This Role Matters

At The Miller Elder Law Firm, Life Care Planning and public benefits coordination are critical parts of helping seniors access care while protecting their dignity, safety, and financial security.

The Public Benefits Coordinator / Legal Assistant directly supports families during some of the most difficult seasons of their lives by helping ensure applications are organized, deadlines are tracked, records are complete, and communication remains clear.

To Apply

Please send your resume and a brief cover letter outlining your experience in public benefits, legal administration, healthcare, case management, elder care, or client advocacy to:

***email_hidden***