Print Project Manager

Job Title: Print Project Manager at ImageMark Business Services

Location: Gastonia, NC (Just outside of Charlotte, NC)

About ImageMark Business Services, Inc.

At ImageMark Business Services, Inc., we are more than just a marketing solutions provider; we are a specialized printing and packaging company. We excel in digital print on demand with variable data, direct mail, wide format, kitting, fulfillment, and distribution services. Our capabilities extend globally, servicing many multi-location national brands. Located just outside of Charlotte in Gastonia, NC, we are a trusted partner to both local and national companies, and we are looking to expand our dedicated team of professionals.

Job Overview

We are seeking an organized, customer-minded individual to join our print project management team. This role is instrumental in supporting clients throughout the lifecycle of their print projects, ensuring accurate, on-time delivery and a world class customer experience from order placement to final fulfillment.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat regarding print project status, specifications, and timelines
• Assist customers with placing print and mail orders and navigating our production services
• Work closely with Account Managers to support client needs and ensure print project expectations are met
• Troubleshoot and resolve customer complaints related to print quality, delivery, or order discrepancies
• Process and track orders in Pace, our Management Information System (MIS), ensuring accuracy across all job specifications
• Use technology platforms such as HubSpot and Microsoft Office Suite to communicate project updates to team members and customers.
• Prepare and maintain customer service and project status reports
• Contribute to team efforts to meet production deadlines and achieve overall company goals

Qualifications

• 2+ years of experience in the print services or print and mail industry
• Familiarity with print production workflows, including prepress, offset or digital printing, and mail fulfillment
• Strong communication and interpersonal skills with the ability to manage multiple projects simultaneously
• Proficient in Microsoft Office Suite; experience with MIS platforms such as Pace is a plus
• Positive, solutions-oriented mindset with a strong attention to detail
• Experience with CRM software, such as HubSpot is preferred

Work Location and Hours

This role requires a Monday through Friday full-time presence at our headquarters located in Gastonia, NC, just outside of Charlotte, NC.

Benefits

• Competitive Salary
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• PTO and Holiday Schedule
• Opportunity for Career Growth

How to Apply

Interested candidates are encouraged to send their resume and a cover letter detailing their print industry experience and explaining why they are the best fit for this role to Charlotte Griffith, Chief of Staff, at ***email_hidden***