Front Office Manager

HealthActions seeks a dedicated, caring individual to help us take excellent care of our patients!

At HealthActions Physical Therapy, our purpose is to help people feel better, move better, and live better. We believe in wholistic care, which includes patient scheduling and administrative handling. Everything, from start to finish, should be handled for the patient's best interest.

Join our team to help provide top quality physical therapy services and ensure long term success in the health & wellbeing of our patients.

Requirements

SPECIFIC RESPONSIBILITIES

• Administrative Case Management
• Attention to detail
• Customer Service focus
• Strong computer skills
• Organize work load, input charges into computer, answering telephone lines, and greet all patients.
• Work independently without constant supervision.
• Answer the telephone in a courteous, helpful manner (as defined in the telephone skills area).

Specific Functions

• Creating Weekly Patient Schedules that align with needed Plan of Care
• Creating Weekly Patient schedules that support the needed productivity of the clinic and therapists
• Creating Patient Charts
• Handle Referrals converting into New Patients
• Insurance and Work Comp authorizations
• Patient Follow-up
• Ensuring Initial Evaluations and Progress Notes are signed and posted
• Patient collections, collection balancing as per Financial Arrangement

The Ideal Candidate Will Demonstrate

• Strong decision-making skills with the ability to solve problems and drive results.
• Excellent interpersonal and communication skills, adapting effectively to diverse situations and stakeholders.
• Accountability for the efficient management of personnel, schedules, and organizational resources.
• Ability to build and maintain productive relationships with patients, staff, providers, and referral sources.
• Commitment to maintaining confidentiality and handling sensitive information with discretion.
• Success in a fast-paced healthcare environment while managing multiple priorities with professionalism and attention to detail.

Qualifications

High School diploma required.

Past Administrative experience in medical office desired.

PHYSICAL EFFORT

Must be capable of frequent to constant sedentary to light lifting, and infrequent moderate lifting. Must be able to walk and stand on an occasional basis. Must be able to sit on an constant basis. Must be able to kneel or stoop on an occasional basis. Must be able to communicate both verbally and in writing to provide clear understanding of findings and instructions to patients, families, and peers. Must be able to reach, use fingers, feel with the hands and arms on a frequent to constant basis. Must have good corrected color vision to allow visual inspection of clients and their work to make appropriate assessments and for the safety of themselves and others.