Enrollment Specialist

Success in this role depends on your ability to establish trust with a parent within the opening moments of a conversation. This position suits someone who thrives on outreach, maintains disciplined follow-up, and can articulate a non-traditional learning model without depending on prepared scripts. If phone-based communication feels uncomfortable or you prefer work without transparent performance tracking, this role will not align with your strengths.

Unbound Academy operates as a virtual, tuition-free public charter school that offers students an alternative educational model. Core academics are completed in concentrated time blocks with AI-supported instruction, followed by project-based learning and enrichment activities that build practical skills. Your function is to serve as the first substantive contact point for families considering this educational path.

Your week will involve responding promptly to incoming inquiries, shepherding families through the admissions sequence, and transitioning them from curiosity to completed enrollment. You will also serve as Unbound Academy's representative at community events to cultivate new leads and expand local awareness. During quieter enrollment periods, you will support broader school operations while remaining prepared for the next admissions cycle.

If you seek a position where your communication discipline, follow-through, and accountability translate directly into student enrollment outcomes, we would like to speak with you.

What You Will Be Doing

• Reaching out to new inbound leads within a 24-hour window and launching admissions discussions via phone
• Articulating Unbound Academy's virtual model and enrollment procedures using straightforward, accessible language
• Maintaining disciplined follow-up to advance families from inquiry through application to final enrollment
• Recording all engagement in a CRM with precise notes, defined next actions, and current pipeline status
• Planning and facilitating local recruitment events in Texas or Arizona to showcase the school and acquire new leads

What You Won’t Be Doing

• Allowing inbound leads to remain unaddressed while prioritizing administrative tasks
• Adhering to inflexible scripts or functioning like a high-throughput call center
• Participating in events without actively presenting or proactively generating leads
• Dedicating most of your time to back-office duties during periods of active enrollment demand

Enrollment Specialist Key Responsibilities

Transform family interest into qualified, well-informed applicants who successfully complete enrollment at Unbound Academy.

Basic Requirements

• Located in Arizona and available to work in a hybrid capacity
• 1–2 years of experience in customer service or a comparable customer-facing position
• Background working with children or families (educational settings, camps, childcare, tutoring, or equivalent)
• At ease making regular phone calls and leading families through multi-stage processes
• Effective verbal communication abilities with capacity to establish trust rapidly
• Working knowledge of CRM platforms or digital lead management tools

Nice-to-have Requirements

• Background in admissions, enrollment, inside sales, or lead qualification functions
• Experience organizing or presenting at community events or outreach initiatives
• Academic coursework or professional background in communications, education, or a related discipline

About Unbound Academy

Unbound Academy is Arizona’s first virtual, tuition-free charter school, designed to make grades 4-8 limitless, personal, and exciting. This isn’t just an alternative to the traditional school system. It’s a revolutionary way for your family to reclaim time, unlock potential, and reimagine what education can be.

At Unbound Academy, students can master their core academics in just two hours a day. Our teachers use an AI-powered learning model to adjust to each child’s pace and interests, ensuring progress happens twice as fast as in a typical classroom.

By cutting out the fluff and streamlining coursework, we not only make a significant academic impact—we make learning fun, personal, and incredibly effective.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $20 USD/hour, which equates to $40,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-5759-US-Surprise-EnrollmentSpec.005