Patient Accounts Supervisor - Gov't - Patient Financial Services

ENL Patient Financial Srvs

Exempt

Compensation Range

$33.19 - $44.81

Your rate of pay will be based on applicable experience

Shift: Days Shift length: 8 Hours

Days off: Fixed If fixed, days off: Saturday & Sunday

Hours per pay period: 80

Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services, and our mission is to elevate the health of the communities we serve. As a Planetree organization, we place high value on hiring the right team to care for our patients and their families—care that is steeped in compassion, human connection, and mutual support. If you feel called to make a meaningful impact through empathetic, person-centered care, and thrive in a culture that values collaboration and purpose, we welcome you to join our team.

Position Summary

Under the direction of the Manager of Patient Financial Services, the Patient Accounts Supervisor is responsible for overseeing daily billing and accounts receivable (AR) operations across assigned payer or functional areas. This role ensures timely and accurate claim submission, effective denial prevention and resolution, and optimization of cash collections.

The Supervisor leads a team responsible for billing, follow-up, and reimbursement activities, using data-driven insights, system tools (e.g., Epic work queues, dashboards), and performance metrics to improve outcomes. This position partners cross-functionally with clinical, coding, access, and compliance teams to address revenue cycle issues and ensure regulatory adherence.

This role supports Enloe Health’s mission by promoting patient-centered financial practices and maintaining a high standard of service, accountability, and operational excellence.

Minimum

EDUCATION / TRAINING / EXPERIENCE:

• Three years of leadership experience in a healthcare setting, such as a hospital, outpatient clinic, or physician office, with oversight of clerical functions that can include billing, patient access, registration, scheduling, or other front-end revenue cycle operations.
• Working knowledge of payer requirements (government and/or commercial)
• Experience with electronic health record systems (e.g., Epic)

Desired

• Three years of healthcare billing, follow-up, or revenue cycle experience
• Prior supervisory or lead experience in revenue cycle operations
• Experience across multiple payer types (Medicare, Medicaid, Commercial)
• Familiarity with denial management strategies and revenue cycle KPIs

Skills / Knowledge / Abilities

Must have strong analytical, problem-solving, and communication skills. Must have knowledge and understanding of California Statutes and regulations, to include regulatory requirements of JCAHO standards and HIPAA regulations, Title 22 regulations, as well as Medicare and Medi-Cal requirements. S/he must demonstrate a working knowledge of Medicare and Medi-Cal billing guidelines, as well as UB92 billing requirements, revenue codes and CPT codes. Must have knowledge of, and/or the ability to assist with, Patient Financial Service management and reporting, participate in quality improvement processes, conduct staff performance evaluations, and perform other duties relevant to human resources management. Must have the ability to communicate effectively, verbally and in writing. Must possess knowledge of and proficiently use Microsoft Excel and Word applications. Must have the ability to lead, motivate, delegate, analyze information, and effectively solve problems. Must demonstrate professional judgment, show sensitivity for the hospitalized patient and their family, and maintain strict confidentiality. Must have the ability to accept responsibility, supervise work, and be able to represent the Medical Center with diplomacy when dealing with third-party payors, doctors, and patients in collection activity. Behavior should be reflective of Enloe Health core values. Must be able to fulfill all the essential functions of the position.

Benefits Information

Enloe offers a comprehensive and competitive benefits package to all eligible employees, including, but not limited to:

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retirement with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

Please visit the employee benefits page at http://www.enloe.org/benefits to get more in-depth benefits and coverage information or email ***email_hidden*** to receive a full summary of benefits.