Scheduling Coordinator

Newport News, VA

About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Mileage Reimbursement: We make sure you're compensated for your business travel.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary: The Scheduler is responsible for coordinating and scheduling patient care staff and providing assistance to administrative staff. Home Health staffing experience preferred.

Job Responsibilities

• Taking initial phone call/ faxed referrals on patients referred for home care: > Answers phones and takes initial phoned/faxed referrals on patients referred for home care. > Identifies and verifies insurance coverage of home health care services. > Completes referral information that includes intake data, and documents in the electronic record. > Maintains liaison relationship with hospital and insurance personnel, providing information and education on Organization services. > Collects and maintains statistical data on all referrals and submits them regularly as required. > Verifies patient’s primary care physician. > Calls prospective patient to introduce services, verify primary care physician, verify patient information, and document accordingly in computer system.
• Schedules/ coordinates patient care staff according to Agency policy and under the supervision of the Clinical Director/ Supervisor.
• Updates information daily regarding employee absentee status for no call/no show, cancellations, refusals and employee illness and reports this information to Clinical Supervisor.
• Participates in compiling schedules and time summaries and submits to Clinical Director/ Supervisor weekly.
• Maintains pertinent information regarding incoming calls, availability and comments and submits to Clinical Director/ Supervisor.
• Updates Clinical Director/ Supervisor regarding patient issues and concerns in a timely manner.
• Participates in provision of patient billing information.
• Schedules all necessary personnel and resolves all last-minute cancellations.
• Participates in on-call rotation, if there are non-clinical on-call rotations.
• Performs other duties as assigned.

Qualifications

• Customer Service: 2 years (required).
• Home health: 1year (preferred).
• Scheduling for medical staff is preferred.
• Excellent customer service skills.
• Ability to interact effectively with all levels of personnel.
• Effective organization skills with attention to detail.
• Effective written and verbal communication skills in English.
• Ability to work effectively in a team environment.
• Ability to represent the Agency as a professional.

Working Conditions

This position typically operates in an office environment.

Job Type: Full-time

Pay: $20.00 per hour

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company, we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.