Tier 2 Technical Support Specialist

tectronIQ

Services

Managed IT Services

24/7 Remote IT Helpdesk & Onsite Support

Backup Disaster & Recovery (BDR)

Proactive Maintenance

Managed Firewall

Managed Network & Wifi

End User Training

Documentation & Reporting

Technology Business Reviews

IT Budget Preparation

Signature Management

Policy & Procedure Management

365 Management

Professional Services

Hardware as a Service

Vendor Management

Compliance Auditing & Management

vCIO

Vulnerability Scanning

Penetration Testing

Cloud Computing & Storage

Employee Time Management

VoIP

Music Streaming

Website & DNS Management

MDM Platform Management

IT Security

Email Security & Fraud Protection

Spam & DNS Web Filtering

Security Awareness Training

Managed MFA & Passwords

Dark Web Monitoring

Managed Endpoint Detection & Response (EDR)

Endpoint Encryption Management

Email Backup

Email Encryption Management

Physical Security

Security & Alarm Systems

Video Surveillance

Central Monitoring

Access Control & Badging

Smart Office & Home

Industries

Healthcare

Government

Manufacturing

Financial

Small & Medium Businesses

Our Story

About UsTestimonialsCareers

PricingBlog

Support

417-553-9999

Talk to an Expert

Tier 2 Technical Support Specialist

Pay: $45,000.00 - $65,000.00 per year

Tier 2 Technical Support Specialist – MSPJob Overview

We’re looking for a Tier 2 Technical Support Specialist to join our Managed Services Provider (MSP) team. This role is ideal for someone who already has a solid IT foundation and is ready to move beyond basic helpdesk work into deeper troubleshooting, client interaction, and hands-on problem solving.

You’ll work closely with our Tier 1 technicians and senior engineers to support a variety of client environments, helping resolve escalated issues and improve overall system reliability.

Key Responsibilities

Handle escalated support tickets from Tier 1, including advanced troubleshooting
Support Windows desktops and servers, Microsoft 365, and basic networking issues
Troubleshoot hardware, software, and connectivity issues in client environments
Assist with user onboarding/offboarding, permissions, and access management
Perform routine maintenance tasks such as patching, monitoring, and system checks
Work with backup systems and assist with restore testing and troubleshooting
Assist with firewall, network, and Wi-Fi troubleshooting as needed
Document resolutions, processes, and system changes clearly and thoroughly
Communicate effectively with clients, explaining technical issues in plain language
Escalate complex issues to Tier 3/System Administrators when appropriate
Able to go onsite to client locations when needed

Required Experience & Skills

2+ years of IT support experience (MSP experience strongly preferred)
Strong working knowledge of Windows 10/11 and Windows Server environments
Experience supporting Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
Understanding of networking fundamentals (DNS, DHCP, VPNs, Wi-Fi)
Experience with RMM and ticketing systems
Solid troubleshooting skills and attention to detail
Ability to manage multiple tickets and prioritize effectively
Strong written and verbal communication skills
Valid Drivers License

Nice To Have (But Not Required)

Exposure to backup solutions (Veeam or similar)
Basic firewall experience (FortiGate or comparable platforms)
Experience with virtualization (Hyper-V, VMware)
CompTIA A+, Network+, or similar certifications

Schedule & Availability

Full-time position
Monday–Friday, 8:00 AM – 5:00 PM
Occasional after-hours or on-call support as needed

Why Work With Us?

Small team where your work actually matters
Real-world exposure to a variety of environments and technologies
Opportunity to grow into Tier 3 / Systems Administration roles
No call-center chaos — just real clients and real problems
Supportive team that values communication and accountability

Job Types: Full-time, Permanent

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Experience

System administration: 3 years (Preferred)

Ability To Commute

Joplin, MO 64804 (Required)

Ability To Relocate

Joplin, MO 64804: Relocate before starting work (Required)

Work Location: Hybrid remote in Joplin, MO 64804

Full-Time

M-F 8:00 AM - 5:00 PM

Joplin, MO

Submit your application

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

You’ve got a business to run. We’ve got your back. We help teams stay strong with fast, flexible IT—95% of calls answered in 20 seconds or less. Let’s make sure your tech works as hard as you do.

Our Services