Senior Data Center Support Services Technician

What You’ll Do

In this role, you’ll support day to day data center operations while working closely with multiple Oracle Cloud teams. You’ll gain hands on experience, contribute to critical processes, and build the foundation for future technical growth.

Your responsibilities will include:

• Working within a ticketing system used by various Oracle Cloud teams to track and manage operational activities
• Maintaining accurate documentation and creating or updating standard operating procedures (SOPs)
• Managing smaller projects independently and collaborating with your manager on larger initiatives
• Traveling between multiple Oracle sites
• Providing logistical and inventory support across the ORD region, including:
  • Rack scanning
  • Inventory audits, cycle counts, and asset verification
  • RMA processing
  • Part transfers
  • Shipping and receiving server components
• Supporting white glove delivery and escort services for on site activities
• Assisting with hardware related projects and operational tasks
• Maintaining asset inventory records and updating internal systems as needed
• Responding to on site operational needs, including occasional emergency support
• Meeting service level agreements (SLAs) for assigned tickets and tasks
• Participating in training and development programs to expand technical knowledge and learn new technologies

What We’re Looking For

• Strong written and verbal communication skills
• A genuine interest in learning data center operations and cloud infrastructure concepts
• Experience with inventory management, including ordering, receiving, and shipping hardware components
• The ability to identify and escalate issues appropriately to on-site staff and management
• Strong organizational skills and attention to detail
• Ability to lift up to 75 pounds
Ability to stand for long periods of time

Preferred Qualifications

• 1 to 2 years of inventory management experience
• Familiarity with computer hardware components and server equipment
• Experience working in operational or technical support environments
Ability to solve routine problems with guidance while applying company policies and procedures effectively

Career Growth Opportunity

This position is designed as a career development role, providing valuable experience and a clear pathway toward more advanced technical positions within Oracle’s data center and cloud infrastructure organizations.