IT Help Desk Analyst

Brief Description

This position is the primary on-site technology resource for our Reno, NV corporate headquarters and will be the point of contact for all day-to-day IT support needs, owning end-user support, systems administration, and IT asset management across the entire company.

Responsibilities

Help Desk Support

• Serve as the first contact for hardware, software, network, and peripheral support requests via ticketing system, email, and walk-up
• Triage, diagnose, and resolve technical issues for workstations, laptops, printers, monitors, and mobile devices
• Escalate complex issues to the Lead Systems Engineer with clear documentation and troubleshooting history; own resolution through to close
• Manage and close tickets in Cyrq’s NetSuite IT support ticketing system; track resolution times, document issue trends, and contribute to the internal knowledge base

Systems and Infrastructure Support

• Support Microsoft 365 environment user provisioning and access
• Manage full employee IT (hardware / software) lifecycle (new user to deprovisioning)
• Monitor and manage endpoint protection; respond to and escalate security alerts internally per established protocols
• Perform routine maintenance on workstations and local network equipment
• Assist with Acronis cloud backup monitoring and recovery tasks
• Coordinate with the NetSuite Admin on user access provisioning, license management, and ERP-related IT support requests
• Work closely with the Lead Systems Engineer on escalations, infrastructure projects, and technical direction; serve as the Reno-based execution resource for initiatives driven at the systems level
• Maintain accurate inventory of IT assets across all Cyrq Energy locations, including the Reno corporate headquarters and plant sites
• Coordinate with building management and vendors for connectivity, cabling, and peripheral needs
• Document procedures, configurations, and recurring issues for knowledge base
• Support conference room AV/technology setups

Requirements

• High school diploma or equivalent.
• CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900, or equivalent) preferred
• 1 or more years of experience in a help desk, desktop support, or IT support role
• Working knowledge of Windows 10/11 operating systems, Active Directory, and Microsoft 365
• Experience troubleshooting hardware (desktops, laptops, printers, peripherals) and networking basics (DNS, DHCP, VPN)
• Familiarity with ERP-based or integrated ticketing systems; experience with NetSuite preferred
• Experience supporting a Microsoft Entra ID (Azure AD) / hybrid domain environment
• Exposure to endpoint security tools (Sophos, CrowdStrike, SentinelOne, or similar)
• Experience with Acronis or similar enterprise backup solutions
• Valid driver’s license and acceptable motor vehicle record
• Ability to complete domestic travel, up to 5%.
• Strong written and verbal communication skills; able to explain technical concepts to non-technical users
• Ability to sit, for long periods of time

When on plant locations:

• Able to walk moderate distances over uneven ground.
• Able to tolerate remote environments, indoor /outdoor work, wildlife, possible dust, dirt, and wind, including any weather typical for all seasons in southern CA, NV, and UT.
• Able to don all forms of required Personal Protective Equipment.
• Ability to lift up to 30 pounds.

Summary

Location

• Based in Reno, Nevada

What We Offer

Multiple medical, dental, and vision plans, 401(k) with an immediate 5% company match and no vesting requirement, annual bonus program, company paid short- and long-term disability insurance, pay holidays, paid time off, paid parental leave, and more.

Who is Cyrq Energy?

Cryq Energy’s Mission Is To Harness The Heat Of The Earth To Create Clean Energy While Pursuing The Highest Standards Of Health, Safety, And Sustainability. We Believe In a Future Fueled By Renewable Energy And Are Driving The Transition To That Vision. Our Primary Values Are

• Safety - Ensuring everyone goes home the way they arrived.
• Respect - For each other and the planet.
• Personal Accountability - A sense of urgency and desire to learn from mistakes.
• Results-orientation - Being resourceful, rigorous, and responsive.
• Collaboration - Through teamwork across geographies and functions.