Business Analyst (contract)

Please note that this is a contract role providing services to Hilton through Talent Solutions. If you are selected for this role, you will be employed by Talent Solutions and will not be an employee of Hilton. Contract workers are not employees of Hilton or any of its subsidiaries, nor will they be eligible for Hilton benefits.

*This is a US based hybrid role at our Memphis, TN location requiring you work onsite 3 days/week (Tuesday - Thursday)*

We are seeking a highly motivated and detail-oriented professional to join our HAFS Global Transformation team in a hybrid capacity based in Memphis, TN. This role plays a critical part in supporting large-scale transformation initiatives across a global scope, working at the intersection of process improvement, project governance, and emerging technology adoption. The ideal candidate brings strong analytical capabilities, exceptional organizational skills, and a collaborative mindset to help drive meaningful change across the organization. This is an exciting opportunity to contribute to high-visibility programs that shape the future of global finance and shared services operations.

Responsibilities:

• Support continuous improvement initiatives across assigned Towers by partnering with team members to gather requirements, document current-state and future-state processes, and track implementation progress
• Assist in the development, maintenance, and monitoring of project plans, deliverables, timelines, financials, risks, issues, and action items
• Manage and document the project life cycle, including intake, planning, execution, testing, change management, governance, and post-implementation support activities
• Maintain project artifacts, trackers, meeting materials, status updates, process documentation, and decision logs to support strong program governance
• Support governance and integrity of project documentation using SharePoint and related tools
• Assist with AI platform testing, use case documentation, training materials, and adoption tracking in partnership with Transformation team members and business stakeholders
• Analyze project data, resource information, and status reporting inputs to identify trends, risks, dependencies, and opportunities for improved execution
• Support preparation of leadership updates, steering committee materials, presentations, dashboards, and other Transformation Program communications
• Help document, escalate, and monitor risks and issues in partnership with the business and Transformation leadership

Skills:

• Strong analytical skills with the ability to interpret project data and identify actionable insights
• Excellent written and verbal communication skills, including the ability to prepare clear and concise materials for senior leadership audiences
• Demonstrated ability to manage multiple priorities and deliverables in a fast-paced, dynamic environment
• Proficiency in project documentation, process mapping, and lifecycle management
• Experience supporting AI platform testing, use case development, or technology adoption initiatives is a plus
• Strong attention to detail and commitment to maintaining accurate and organized project records
• Ability to collaborate effectively with cross-functional teams and stakeholders at various levels of the organization
• Familiarity with program governance frameworks, risk management practices, and change management principles

Qualifications:

• 1+ years of experience in a business analyst, project coordinator, or related role within a large, complex organization
• Prior experience supporting transformation, shared services, or finance projects preferred
• 1+ years experience working with SharePoint or similar document management and collaboration platforms
• Demonstrated experience preparing senior-level presentations, dashboards, and status reporting materials
• Bachelor's degree in Business Administration, Finance, Information Systems, or a related field preferred
• Project Management Professional (PMP) certification or equivalent is preferred

This role offers a unique opportunity to be part of a globally impactful transformation program, working alongside talented professionals who are driving innovation and operational excellence across a world-renowned hospitality organization. With exposure to cutting-edge AI initiatives, high-visibility leadership interactions, and a broad scope of responsibilities, this position provides an exceptional platform for professional growth and development in a collaborative and forward-thinking environment.