Director of Operations

About The Injury Law Guides

The Injury Law Guides is a plaintiff's personal injury firm headquartered in San Antonio. We represent people and families devastated by serious injury and wrongful death, with a focus on trucking, rideshare, and workplace injury matters. Founded by a board-certified personal injury trial lawyer, we built our name on a simple idea: take on fewer cases and fight them harder.

We are not a volume mill. We are trusted guides, we walk our clients through the legal wilderness and out to the other side, to a place of safety and recovery. The firm is growing (with active expansion into Laredo following a record-setting jury verdict of $20 Million), and we are looking for the right operator to build and run the business behind the mission.

The Opportunity

This is the firm's first true operations leader: a hands-on, build-it role. You'll lead a small team of internal specialists and the firm's outside partners: directly supervising our intake specialist, coordinating our fractional CMO and bookkeeper, and owning the firm's operations, systems, HR, the intake operation, and financial controls. As the firm grows, you'll grow and develop the team to support you.

You will own everything except the practice of law, reporting only to the founder. That frees our attorneys to do what they do best — advocate for clients — while you make sure the firm runs on time, on budget, and on standard. You report directly to the founder and have a real seat at the leadership table. You don't need a law degree or a law-firm background; we care most about whether you can build and run a tight operation, and we'll teach you the legal-specific pieces if needed.

What You'll Own

• Operations & Systems. Build, document, and continually improve the firm's core systems (intake, case workflow, billing, collections, communications) and keep them running on standard through regular audits.
• Finance & Accounting. Oversee our bookkeeper and own the firm's financial controls and reporting: billing, collections, A/R, payroll, the annual budget, and the KPI dashboard and financial reviews that keep the firm healthy (final trust-account responsibility stays with the attorneys).
• People & HR. Lead and grow the team: supervise direct reports, run recruiting, hiring, onboarding, performance management, and HR, and coordinate the firm's fractional partners.
• Intake & Case Reporting. Run the intake operation (response time, follow-up, and working every new-client lead) and build and pull the case-management reporting the team relies on, partnering with our paralegal manager and attorneys on workflow and quality.
• Facilities, Technology & Risk. Coordinate facilities, vendors, procurement, insurance, technology, and required corporate and licensing filings.
• Marketing Operations. Support our fractional CMO operationally, making sure they have the systems, data, and vendor delivery they need (strategy, conversion, and ROI stay with the CMO).
• Leadership & Planning. Partner with the founder on the business plan, budget, and strategic calendar, and run the firm's meeting and accountability rhythm.

In Your First 6–12 Months, You Will

• Take ownership of day-to-day operations so the founder can focus on clients and case strategy.
• Stand up a clean financial rhythm: monthly close, a KPI dashboard, and budget-vs-actual reporting.
• Document the firm's key systems into clear, written SOPs that the team actually follows.
• Build the recruiting and onboarding engine to support our growth.
• Put audit and quality-control checks in place across intake, case operations, and billing.

What You Bring

• Several years (preferably 5+) running operations, administration, or the back office of a business. Direct legal-industry experience is welcome but not required; we'll teach you the law-firm specifics if needed.
• A demonstrated ability to run several functions at once and to manage and coordinate people, both direct reports and outside partners, in a small-business setting.
• Fluency with budgets, financial statements, and KPIs, enabling you to make decisions from data, not gut feeling.
• A systems-builder's mindset: you have documented processes and held people accountable to them.
• Strong, direct communication and genuine people-leadership skills.
• Exceptional integrity and discretion, you will handle confidential personnel and client records.
• Comfort with technology and the ability to learn and optimize software platforms (we use Filevine, Go High Level, and RingCentral).

Bonus Points (Not Required)

• Plaintiff-side personal injury or litigation operations experience.
• Familiarity with Texas trust accounting (IOLTA) and State Bar compliance or a willingness to learn it.
• A bookkeeping/finance or HR background or certification.
• Experience helping a firm or small business scale.

What We Offer

• Competitive compensation: $100,000–$150,000, depending on experience.
• Health, dental, and vision insurance.
• Paid time off plus paid holidays.
• A professional development and continuing-education budget so you keep growing.
• A real seat at the leadership table, with genuine ownership and autonomy.
• The chance to build the operational backbone of a mission-driven, growing firm that does work that matters.

How to Apply

Send your resume and a short note to ***email_hidden***. In your note, tell us about one system or operation you built or fixed and why this firm's mission resonates with you. We read every application.