Instructional Designer

nTech Workforce

Location: Madison, WI 53703. (Remote)

W2 Contract, 3 to 5 Months
This position is 100% remote. Candidates based in Eastern or Central Time Zone will be prioritized.

Work with a global leader in customer service software solutions to help shape the future of their training organization. As an Instructional Designer Level 2, you will step into a fast-paced corporate learning environment to design and develop core internal and external training programs centered on a recent high-profile corporate acquisition. This position is vital to ensuring customer-facing engineering and support teams thoroughly understand incoming product technology, while simultaneously empowering global customers, partners, and prospects through premium on-demand digital content.

Create brand-new, end-to-end learning experiences and training content from the ground up rather than merely maintaining existing assets.
Design blended training architectures incorporating a balanced mix of on-demand digital e-learning, virtual instructor-led training (VILT), structured assessments, and interactive learning activities.
Build internal training modules to upskill global technical support teams on product troubleshooting, major software updates, product rollouts, and customer support behavioral metrics.
Produce public-facing digital education materials and on-demand content to populate the corporate customer academy ecosystem.
Coordinate and collaborate asynchronously with distributed international team members across regional hubs in the US, APAC, Mexico City, and Dublin.

3+ years of dedicated professional experience working as an instructional designer.
An accessible online professional portfolio or web link showcasing real design samples and past instructional products submitted alongside your application.
Proficiency in using authoring tools, learning management systems (LMS), and multimedia software such as Adobe Creative Suite, and Google Suite.
Advanced proficiency in Articulate authoring software, specifically with Articulate Rise 360.
Demonstrated hands-on experience designing learning solutions across multiple instructional methods, including digital e-learning, virtual instructor-led programs, and structural assessments.
Mastery of the Google Workspace suite (Docs, Sheets, Slides) for curriculum mapping, storyboarding, and collaborative design.

Background working within the technology sector, B2B, SaaS environments, or equivalent fast-growth enterprise structures.
Hands-on experience or familiarity with the Adobe Creative Suite, including tools like After Effects, Premiere, and Photoshop for multimedia asset creation.
Experience leveraging generative AI workflows and modern AI tooling to accelerate development loops.

Sincerely,

nTech Workforce Inc.

E: ***email_hidden***

preetam(at)ntechworkforce(dot)com