Veterinary Receptionist - Kiln Creek Animal Care

Kiln Creek Animal Care is dedicated to providing high-quality small animal medicine, recognized by both professional peers and the local community. We are proud to be an AAHA-Accredited practice, signifying our commitment to the highest standards of care and operational excellence. This dedication is reflected in our excellent 4.6-star Google rating, demonstrating the trust we have built with pet owners in Newport News. We are seeking talented, passionate veterinary professionals to join our dynamic team, offering you a unique opportunity to do your best work alongside collaborative teammates. We know that supporting your professional journey is key to your long-term success. Kiln Creek Animal Care is part of a supportive network that places a premium on continued education and career advancement for all teammates. Whether you are aiming to become a credentialed technician, seeking mentorship to hone advanced skills, or looking to move into a leadership role, we have robust programs in place to help you reach your goals. We believe in providing the resources necessary for you to continuously grow and succeed in your veterinary career. As a hospital committed to progressive medicine, we ensure you have access to the tools and knowledge required for complex cases. Our veterinarians benefit from internal access to specialty consultations, fostering a collaborative environment where challenging medical problems are solved as a team. Our focus is exclusively on small animal care, allowing our teammates to deeply specialize and apply the latest techniques in diagnostics and treatment, ensuring our patients always receive the comprehensive, high-quality care they deserve. Newport News, Virginia, offers a unique blend of historical richness and modern accessibility in the coastal Hampton Roads region. Settled directly on the James River, this community provides beautiful waterfront views and a comfortable mid-Atlantic lifestyle with easy access to cultural attractions and outdoor activities. Joining Kiln Creek Animal Care places you in a welcoming region that allows you to enjoy both professional fulfillment and a rewarding personal life outside of the hospital.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring To The Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [email protected] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.