Hostperson, Junior's

Summary Statement

The Host person is at the forefront of the restaurant operation and is the first and last person to interact with the guest. This role will also work closely and communicate frequently with front of house/ back of house management and staff to ensure seamless, successful guest service.

Primary Job Duties: – Includes but is not limited to:

• Greet and welcome all guests upon entering the venue.
• Anticipate the guests' needs and respond appropriately with a sense of urgency.
• Bid farewell to all guests upon departing and extend an invitation to return to visit soon.
• Oversee daily restaurant reservations and pre-seating assignment, when necessary.
• Answer restaurant telephone courteously, quickly and efficiently.
• Perform all opening and closing duties based upon shift assignment.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Rotate to other Food & Beverage outlets/venues, as necessary.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Use personal device/cellular phone for job related operational tasks, job duties, review company documents, etc.
• Perform other job-related duties as requested

Qualifications: – Includes but is not limited to:

• Working knowledge of restaurant operations.
• Ability to effectively communicate in English.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.

Preferred :

• Previous experience as a Host person or a Server in a similar or related field.
• Working knowledge restaurant Open Table management software systems.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience

• At least 21 years of age.
• High School Diploma or equivalent
• Minimum experience 1-3 years as Host or Server in a fast-paced high volume restaurant

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Position required licenses – Food Handlers Card & Alcohol Awareness Card

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to walk short distances with urgency
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
• Prolonged standing
• Bending and reaching
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 15 lbs
• Eye/hand coordination
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador –No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

• Everyone works in Safety –If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.

• Everyone works in Security –If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.

• Everyone works in EVS –If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.

• Everyone works in Guest Experience –If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.