Help desk Technician

GENERAL DESCRIPTION

The main functions of this position are to manage the network and all pc related systems, process all support requests, handle all non-Vitals support requests, and complete various projects as needed.

ESSENTIAL DUTIES

Adheres to the policies, operating procedures, the Mission and Core Values of Omega Senior Living.

Manage all incoming support calls and emails

Complete or manage completion of all networking or PC (non-vitals) related support requests for home office and all communities

Monitor network (including wireless) performance and space limits, making or managing all necessary changes

Monitor & test backups

Oversee all Technical items for new building projects

Purchase, setup, and deploy all computer equipment for home office and all communities

Complete or manage completion of all networking or PC (non-vitals) related projects

Manage and report on all computer inventory in home office and all communities

Produce and maintain policies and procedures related to company network (passwords, sla, etc.)

Gather, maintain and grow relationships with technology vendors

Continually look for cost savings opportunities related to technology

All other duties as assigned by the Vice President

This is an overview of the Job Description and not a comprehensive list of responsibilities. An associate shall perform all duties as assigned.

EDUCATION

High school diploma or GED required

Prefer bachelor degree or equivalent experience

SPECIFIC REQUIREMENTS

Requires 2 years prior experience in network administration

Requires knowledge and experience in setting up, configuring, and supporting Corporate Networks

Requires knowledge and experience in setting up, configuring, and supporting Network Security

Requires knowledge and experience in Exchange Server Management

Requires knowledge and experience in Backup Systems

Requires knowledge and experience in Telecommunications

Require ability to read, speak, and write English clearly

Require attention to detail and ability to follow instructions

Requires knowledge and experience in setting up, configuring, and supporting Support Ticketing System

ACKNOWLEDGMENT

I have read this job description and fully understand that the requirements set forth therein have been determined to be essential to this position. I hereby accept the position of Network Administrator and agree to perform the tasks outlined in this job description in a safe manner and in accordance with the facility's established procedures. I understand that as a result of my employment, I may be exposed to blood, body fluids, infectious diseases, air contaminants (including tobacco smoke), and hazardous chemicals and that the facility will provide to me instructions on how to prevent and control such exposures. I further understand that I may also be exposed to the Hepatitis B Virus and that the facility will make available to me, free of charge, the hepatitis B vaccination. I also understand I may not release/disclose protected health or facility information without proper authorization.

I understand that my employment is at-will, and thereby understand that my employment may be terminated at-will either by the facility or myself, and that such termination can be made with or without notice.