Inside Sales Representative - Cargo Sales

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

Key Responsibilities

The Cargo Sales Inside Sales Representative manages inside sales responsibilities for both assigned and unassigned accounts by assisting customers with all sales needs including customer-focused solutions, bookings, rate quotes, pricing, accounting resolutions. Solid solution-oriented, problem-solving skills.

• Provide best-in-class customer service via email, phone and in-person. Handles all incoming sales matters for accounts assigned to Account Executives the ISR is assigned to support. This includes handling booking, trucking, rate quotes, billing issues and actively calling assigned accounts to generate revenue when and where opportunities exist or as directed by manager or account executive
• Provides sales quotations to customers
• Provides network and routing service solutions to customers
• Completes shipment bookings for customers
• Support outside sales teams as needed
• Proactively hunts for new business opportunities
• Collaborates with Operations and Revenue Management to ensure reliable, high-quality customer service

This position works a hybrid schedule based out of the United Cargo facility at the Los Angeles International Airport. This role will also be required to travel up to 10% of the time.

Qualifications

What’s needed to succeed (Minimum Qualifications)

• High school diploma or equivalent
• 2+ years of customer service, sales, or retail experience
• Knowledge and experience with Microsoft Office (Outlook, Word, Excel)
• Ability to project and maintain a positive disposition and optimistic outlook within a fast-paced environment is essential
• Must possess a valid, active driver’s license and have access to a reliable personal vehicle to travel to customer meetings throughout the region.
• Must be legally authorized to work in the United States for any employer without sponsorship
• Must be able to obtain a SIDA badge issued by the Airport Authority
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree or 4 years of relevant work experience
• Prior operations experience
• Knowledge of cargo sales/freight forwarding industry
• Strong problem solving / analytical skills
• Adaptability, Change-management and flexibility are key
• Strong commercial aptitude

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

The base pay range for this role is $52,060.00 to $67,798.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [email protected]