Events Associate

City of Sacramento

THE POSITION

To provide patrons and clients with efficient and safe entry, seating, and exit from the SAFE Credit Union Convention and Performing Arts District complex facilities.

DISTINGUISHING CHARACTERISTICS

Positions are limited to on-call assignments which do not exceed 1040 hours per year.

SUPERVISION RECEIVED AND EXERCISED

General supervision is provided by a higher level position.

Essential Duties And Responsibilities

The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform related duties as needed:

  • Work within the SAFE Credit Union Convention and Performing Arts District complex facilities.
  • Greet patrons and direct them to assigned seat locations.
  • Perform ticket taking, door guard, and crowd control duties during events.
  • Keep aisles and exits clear.
  • Open and close doors before an event, during intermission, and following an event.
  • Direct patrons to specific lines or event areas in order to avoid congestion.
  • Receive and act upon requests or complaints from patrons; refer serious problems to supervisory staff.
  • Request patrons to dispose of any items which are not permitted into the events area.
  • Provide immediate assistance to patrons in the event of accident or injury; refer serious problems to supervisory staff.
  • Monitor a venue’s fire system while it is off-line for visual alarms.
  • Assist in performing traffic management plan (TMP) functions when assigned; direct load-in and/or load-out periods of various large commercial trucks and private vehicles.
  • Other related duties may also be performed.

Qualifications

Knowledge of:

  • The venues that make up the SAFE Credit Union Convention and Performing Arts District complex facilities.

Ability To

  • Learn the seating arrangement of the SAFE Credit Union Convention and Performing Arts District complex facilities.
  • Answer questions from patrons regarding the SAFE Credit Union Convention and Performing Arts District complex facilities.
  • Read, write, and speak the English language at a level necessary for efficient job performance.
  • Work irregular hours, including evenings and weekends.
  • Communicate effectively, orally and in writing.
  • Establish and maintain cooperative relationships with those contacted in the course of work.

Experience

EXPERIENCE AND EDUCATION

None Required.

-AND-

Education

None Required.

Special Qualifications

  • Three months of customer service experience is desirable.
  • The ability to speak a secondary language is desirable.

Work Conditions

Incumbents must perform shift work as assigned, including days, evenings, weekends, and holidays.

Environmental Conditions

Incumbents will work indoors and outdoors in all weather conditions with moderate noise levels, dark/dim lighting. Incumbents may interact with upset patrons while enforcing policies and procedures.

THE SELECTION PROCEDURE

Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.

  • Application: (Pass/Fail) – All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline;
  • Employment applications must be submitted online; paper applications will not be accepted.
  • Employment applications will be considered incomplete and will be disqualified:
    • If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
    • If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.
    • Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
    • Supplemental documents such as resume, cover letter, and proof of education are highly preferred and recommended at the time of application submission. Documents should be submitted to the City of Sacramento Employment Office as attachment(s) via online with the employment application or emailed to ***email_hidden***. If submitting via email, please include your name and Job #009093-26-CCS on your documents.
    • Supplemental Questionnaire: (Pass/Fail) – In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline;
    • Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted.
    • Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed.
    • A resume will not substitute for the information required in the supplemental questionnaire.
    • Screening Committee: (Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.
    • Hiring Interview:Those candidates determined to be the MOST QUALIFIED will be invited to participate in an interview process coordinated by the hiring department. There will be no eligible list established, as positions will be seasonal and/or part-time. A hiring interview is not guaranteed.
    • Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.
    Questions For questions concerning this job announcement and the application process:This position does not have Benefits.Pension Reform ActThe City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento.Equal Opportunity EmployerThe City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.01 APPLICATION: I understand my application must meet the minimum qualifications for consideration of employment with the City of Sacramento. The experience I list in the duties area of the "Work Experience" section of the employment application will be used to determine if I meet the minimum qualifications as stated on the job announcement. A resume, responses to the supplemental questions requiring a narrative response, employment history listed elsewhere in the application or attachments will not substitute for the information required in the "Work Experience" section of the employment application. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). Please refer to the City of Sacramento's Applicant Resources Page for Screening Instructions: https://www.cityofsacramento.gov/HR/employment
    • Yes
    • Required Question
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