Senior Customer Success Manager, Looker

Google

The application window will be open until at least July 8, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

Health, dental, vision, life, disability insurance
Retirement Benefits: 401(k) with company match
Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
Baby Bonding Leave: 18 weeks
Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Austin, TX, USA; Boulder, CO, USA; Irvine, CA, USA; Kirkland, WA, USA; Portland, OR, USA; San Diego, CA, USA; Sunnyvale, CA, USA.

Minimum qualifications

Bachelor’s degree or equivalent practical experience.
10 years of customer-facing experience, driving customer development programs.
Experience managing customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
Experience driving digital development using Looker and managing initiatives across engineering, sales, support, and services.

Preferred qualifications

Master's degree in a management, technical or engineering field.
Experience leading or managing project analytics, business intelligence, or data warehousing programs in enterprise organizations.
Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
Experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem.
Excellent communication, presentation, and program management skills.

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $135000 - $196000 (USD) + 42.86% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

Collaborate with customers to identify success services that will accelerate the time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks, and metrics.
Guide executive customer stakeholders through the changes needed to unlock the full value of Looker, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
Engage with customer-facing Account teams and executives to develop tactical and technical plans that help customers achieve their business objectives.
Act as a subject-matter expert in analytics and provide thought leadership to customers at executive and practitioner levels.
Deliver ongoing technical guidance and expertise to customers, helping them effectively navigate and utilize the Looker platform and associated Google Cloud technologies.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.