Inside Sales Support Rep

Job Summary

The Inside Parts Sales Representative supports aftermarket parts growth by handling customer inquiries, identifying parts, preparing quotes, entering orders, managing follow-up, and coordinating with internal teams to ensure accurate and timely fulfillment. This role is responsible for delivering a strong customer experience while supporting revenue growth, pricing discipline, and repeat business across assigned accounts and incoming demand.

Core Duties

• Respond to inbound parts inquiries by phone, email, and web channels.
• Identify correct parts and provide accurate quotes.
• Enter and manage orders through completion.
• Communicate pricing, availability, lead times, and substitutions.
• Follow up on quotes, open orders, and backorders.
• Resolve parts, pricing, and system discrepancies.
• Coordinate with service, purchasing, and operations.
• Support customer retention and repeat sales growth.

Qualifications

• Experience in parts sales, inside sales, or industrial customer support.
• Strong communication and organizational skills.
• Mechanical aptitude and comfort with part identification.
• ERP/CRM/system proficiency preferred.
• Aftermarket, truck equipment, or fluid power experience preferred.