Terminal Manager

Terminal Manager

This person is responsible for leading and developing associates with a focus on motivating, mentoring, and coaching. (S)he is accountable for engaging their team to maintain the highest levels of safety, quality, attendance, and performance. The person in this role will need to be able to show strong leadership, the ability to address budgetary objectives and the desire to equip their team with the tools needed for success. The Terminal Manager will ensure that daily departmental goals are met to achieve established objectives in Safety, Service, Quality, and Cost.

Key Responsibilities

• Guide and direct hourly associates to meet or exceed operational goals. Monitor performance and provide coaching, mentoring, and employees development.
• Leverage Key Performance Indicators (KPIs) to make ongoing improvements and enhancements.
• Take ownership of hub inbound and outbound operations including Staging, deluxing, repairing, returns and claims. Ensure audits take places for all orders for following days deliveries.
• Accountable for maintaining on-time shipments, people utilization and damage. Provide periodic reports and ensure accurate communication to all employees.
• Communicate policies to associates and act as the primary information source for the team. Maintain compliance, operational consistency and take corrective action when needed.
• Ensure world class service for internal/external customers.
• Maintain health and safety standards as well as promote a positive health and safety culture within the organization
• Direct and oversee job assignments. Plan daily, weekly, monthly, and peak season labor schedules.
• Achieve financial plans and budget objectives.
• Actively promote and live Metropolitan’s mission, vision, company values and leadership principles.

Background Profile

• Bachelor's degree in Business, Operations, Supply Chain Management, or related field preferred
• 3-5 years of relevant distribution management/leadership experience
• Strong ability to communicate effectively (written & verbal), with excellent interpersonal and customer relations skills
• Highly organized and process orientated.
• Ability to multi-task effectively.
• Highly proficient in Microsoft Office (Excel, Word, Outlook).
• Basic quantitative/financial analysis skills.
• Exemplifies strong ownership over projects from start to finish.
• Warehouse Management System (WMS) experience.
• Cross-functional collaboration.