System Administrator 2-IT

Conducts end-to-end hardware installation and troubleshooting with limited supervision. Validates cabling, and problem solving to establish error free connections with limited guidance. Monitors, reviews, and analyzes ticket queues addressing common incidents and escalating more complex or unresolved issues to senior technicians. Participates in training that aligns with corporate objectives. Begins to act as a technical liaison for technical and non-technical teams, providing knowledge to identify and resolve resiliency, reliability, and availability risks.

Datacenter Services Operations-Break/Fix and Hardware Maintenance:-Conducts end-to-end on-site hardware installation, removing and

troubleshooting hardware without disturbing critical infrastructure, and

configurations, with supervision.-Replaces server components and upgrades servers for existing customer

base, under close supervision.

Technical Support and Trouble Shooting-Technical Support and Trouble

Shooting:-Monitors, reviews, and analyzes ticket queues and system logs and/or

console alarm error messaging assigned environments, addressing basic

incidents and escalating more complex or unresolved issues to senior

technicians.-Implements technical solutions to enhance and/or trouble the system within

Service Level Agreements (SLAs), and escalates issues that affect

maintaining the environments with guidance.

Safety and Compliance-Safety, Security, Compliance, and

Documentation:-Learns and follows all established Standard Operating Procedures (SOPs)

/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring

all work stays in sync with site rules, colocation vendor and/or data center

site rules, and signs-off.-Follows implemented required security controls.-Ensures compliance with health and safety guidelines (including personal

protection equipment, site access, or specific data site compliance) during

on-site work at customer locations and at office, within defined scope.