Guest Service Agent

As a Guest Service Agent at Daly Seven, you are more than just a front desk agent—you are our brand ambassador, a local expert, and the friendly face that welcomes our guests home. We don’t just check people in; we create seamless, memorable experiences through speed, accuracy, and genuine care.

What You’ll Do

Create Connections & Solve Problems

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.
• If our hotel is full, you will proactively help guests find lodging via referrals.

Master the Details

• Maintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily.
• Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.
• Operate the switchboard, master computer operations (including shutdown procedures), and maintain the location of the ADA box.
• Ensure the lobby and office are clean at all times, and expertly maintain the Shop (our grab n go market) and coffee service.

Ensure Safety & Security

• Act as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager.
• Maintain knowledge of emergency procedures, the fire system (including shutting off false alarms), and the location of emergency lights and utility cut-offs (gas, electric, and water).
• Complete Incident Reports for guests or Accident Reports for employees when necessary.

This job description is a general summary of duties and is not an exhaustive list. Other duties, which are not listed, may be required from time to time.

• Prior Hilton experience and/or customer service experience preferred.
• Prior hotel experience a plus.
• Excellent verbal and written skills.
• Computer proficiency.
• Please note this is a 24-7-365 industry, so flexible availability is key.
• Ability to stand for an extended period of time, lift up to 20 pounds, bend, stoop, and regularly go up and down stairs.